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South Africa: How Digital Innovation Is Transforming the Banking Sector |
| Source: |
Google Alert |
| Source Date: |
Thursday, September 12, 2013 |
| Focus: |
ICT for MDGs
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| Country: |
South Africa |
| Created: |
Sep 12, 2013 |
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Addressing the Johannesburg audience, Jordaan spoke personally on the topic, sharing stories from FNB and how some of their most innovative ideas came about.
Ideas drive development, growth
A firm believer that "no-one is smarter than everyone," Jordaan shared how he has fostered a company culture which encourages employees from all levels in the corporate hierarchy, from the top level of management right down to ground level, to come forward with their ideas. According to Jordaan, innovation heroes aren't the ones who develop the ideas; they are the guys who navigate corporate bureaucracy to take ideas to reality, stating, "If you don't have a culture that recognises that leadership doesn't know everything, you cannot innovate." It is through this leadership style, that has led FNB to revolutionary ideas such as free slow lounge access, iPad deals and eBucks rewards.
More than 400 people attended the session, making it the biggest audience to date. Jordaan, the man who revolutionised digital consumer relations in the South African banking sector, reiterated his down-to-earth nature by speaking openly and passionately.
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South Africa: How Digital Innovation Is Transforming the Banking Sector Last week Heavy Chef together with World Wide Creative hosted innovation leader and CEO of First National Bank Michael Jordaan at their August session Speaking at Deloittes in Johannesburg Jordaan focused his talk on lessons in innovation and how FNB has used technology and digital innovation to challenge the traditions and norms in banking
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