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elecoms Criticised Over Failure to Relay Exam Results |
| Source: |
The Monitor |
| Source Date: |
Friday, January 20, 2012 |
| Focus: |
ICT for MDGs
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| Country: |
Uganda |
| Created: |
Jan 20, 2012 |
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Telecom companies have been criticised for their failure to relay results even after subscribers were charged for accessing Primary Leaving Exam results released on Wednesday.
In a survey conducted by Daily Monitor, mobile phone subscribers said they were frustrated after they failed to access their results through the Registration and Exam Results SMS platform - a service operated by telecom companies at a fee of Shs500 per SMS.
Uneb in conjunction with SMS Media launched the service in 2010, to allow students, parents and guardians access examination results using mobile phones.
However, despite the success registered in the previous year, users have been frustrated this time round after their money was allegedly deducted but no results were relayed.
Value for money
Ms Annette Katongole, a parent whose son sat PLE last year, told Daily Monitor she sent four text messages using her MTN line but neither results were relayed nor was the money refunded.
"My money was taken but I did not get what I wanted. Why don't telecoms give us value for money?" she asked.
Julius Kasozi, a former pupil of Kireka Grammar Primary School also echoed similar sentiments when he said he had sent several text messages but didn't get his PLE results.
However, MTN'S chief marketing officer, Mr Isaac Nsereko, said the problem could have been at SMS Media, a company that the telecom service provider partnered with to provide the service.
Despite assurances from SMS Media's technical team that the problem had been sorted out, customers insisted that the problem had persisted.
This newspaper's effort to get a comment from Warid yielded no results as repeated calls to the telecom's head of products and services, Mr Shine George, went unanswered.
Telecoms have of late experienced a deterioration in quality of service due to increased traffic and various product innovations.
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elecoms Criticised Over Failure to Relay Exam Results Telecom companies have been criticised for their failure to relay results even after subscribers were charged for accessing Primary Leaving Exam results released on Wednesday
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