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Digital Governance in Municipalities Worldwide
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| 2007 Publication |
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The following report, Digital Governance in Municipalities Worldwide 2007, was made possible through a collaboration between the E-Governance Institute at Rutgers, the State University of New Jersey, Campus at Newark and the Global e-Policy e-Government Institute at Sungkyunkwan University.
We would like to express our thanks to the UN Division for Public Administration and Development Management (DPADM), for their continued support in this research. We would also like to express our gratitude to the American Society for Public Administration for its continued support.
We are grateful for the work and assistance of research staffs in the E-Governance Institute, the National Center for Public Performance at Rutgers, the State University of New Jersey, Campus at Newark and the Global e-Policy e-Government Institute at Sungkyunkwan University. Their enormous efforts and collaboration made this research successful.
Finally, we would also like to express our deepest thanks to the evaluators who contributed to this research. Their participation truly made this project a success. On the following page we list our numerous evaluators of websites throughout the world as an acknowledgement of their efforts.
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| 2005 Publication |
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This report results from the collaboration between the E-Governance Institute at Rutgers, the State University of New Jersey, Campus at Newark (USA) and the Global e-Policy e-Government Institute at Sungkyunkwan University (South Korea).
This research, which replicates a survey completed in 2003, evaluates the practice of digital governance in large municipalities worldwide in 2005. As in the study carried out in 2003, this research focuses on the evaluation of current practices in government with an emphasis on the evaluation of each website in terms of digital governance. Simply stated, digital governance includes both digital government (delivery of public service) and digital democracy (citizen participation in governance). Specifically, five categories of eGovernance categories were analysed, namely: security, usability, content of websites, type of online services currently being offered, and citizen response and participation through websites established by city governments.
81 cities worldwide were included in the overall rankings. Seoul, New York City and Shanghai are the three top ranked cities of the 2005 evaluation. Chapter 10 of the study provides a longitudinal assessment of the 2003 and 2005 evaluations, with comparisons among continents, eGovernance categories and OECD and non-OECD member countries. As regards European municipalities, the Swiss city of Zurich and Latvian capital Riga are among the world’s top ten performing municipalities in terms of overall digital governance. However, more European cities fair better in specific areas, such as ‘content’ and ‘citizen participation’.
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| 2003 Publication |
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This research evaluated the current practice of digital governance in large municipalities worldwide. It focused on the evaluation of current practice from the perspective of the government, and the emphasis of this research was on the evaluation of each Web site in terms of digital governance. Simply stated, digital governance includes both digital government (delivery of public service) and digital democracy (citizen participation in governance). Specifically, the study analysed security, usability, and content of websites, the type of online services currently being offered, and citizen response and participation through websites established by city governments. Based on the evaluation of 84 cities, Seoul, Hong Kong SAR, Singapore, New York, and Shanghai are the top five large cities in the world, representing UN member countries, followed by Rome, Auckland, Jerusalem, Tokyo, and Toronto.
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