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US Primes New Generation of Digital Diplomat |
Source: |
futuregov.asia |
Source Date: |
Tuesday, October 19, 2010 |
Focus: |
ICT for MDGs
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Country: |
United States |
Created: |
Oct 22, 2010 |
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Social media ranks high as a key tool in helping government organizations stay
dynamic, Janice Fedak, Deputy CIO, Business, Management
and Planning, Department of State, United States told over 200 public sector and
industry thought leaders at the opening of the FutureGov Summit
2010 last week.
The State Department has just published its three-year plan where grooming a
generation of ‘Digital Diplomats’ was one of three goals. The other two
priorities in the strategic plan were cloud computing and IT leadership.
Wiki, blogs, and Facebook are tools which have proved effective, according to
Fedak. “An internal wiki to share information grew by 300 per cent in the first
year it was launched. Deskipedia, for example, is a wiki for State Department
Desk Officers to share expertise. At the moment, we have 15 per cent of
ambassadors and diplomats blogging,” she said.
As Diplomats move every year, it is important to create platforms that they
can contribute and connect with others regardless of location. “The
Communities@State programme hosts several networks where non-IT savvy people can easily share and update content. There are
virtual groups such as the Japan Economic Scope, Smart Leadership, Archipelago
Online, and so on,” Fedak described.
The flexibility, speed and ease of using such tools were evident in the
recent Haiti earthquake. Wikis were quickly created for our task forces to
communicate with one another. Externally, a crowd-sourcing platform collected
messages from the public which generated over 80,000 actionable items per day.
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US Primes New Generation of Digital Diplomat Social media ranks high as a key tool in helping government organizations stay dynamic Janice Fedak Deputy CIO Business Management and Planning Department of State United States told over 200 public sector and industry thought leaders at the opening of the FutureGov Summit 2010 last week
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