Singapore will explore the use of technology to fight dengue outbreaks in the city, the Ministry of Finance has said today in a review of public sector performance over the last two years.

A 2013 outbreak of dengue resulted in 22,000 cases - 50% higher than the previous worst epidemic in 2005. Although the government has stepped up efforts to eliminate mosquito breeding sites, it “will explore the use of new methods and technology to sharpen the surveillance and control of mosquito activity”, said the Singapore Public Sector Outcomes Review published today.

Singaporeans’ satisfaction with public transport has fallen to its lowest in five years, “primarily due to concerns about reliability and overcrowding of train services”, the report said. Singapore’s Land Transport Authority has already announced plans to analyse farecard data and video feeds to manage overcrowding, the report added.

The government has also accepted all recommendations made following an inquiry into the Little India riots in December 2013. The inquiry found that police were not able to coordinate with each other during the riot due to out-of-date technology. It recommended that the police use better technology to pull video feeds from multiple sources and gather data from social media.

The review noted the government’s efforts to ensure that agencies are working more closely so that citizens have “a more seamless experience when they interact with the government”. For instance, social service agencies will be able share information more easily after it implements an integrated case management system and database, Social Service Net, in 2015.

The government also has a ‘No Wrong Door’ policy, it said, which“ channels misdirected feedback and service requests from a member of the public to the appropriate agency”.

The government is looking to increase opportunities for Singaporeans to work with government agencies. In April 2014, the government launched a new ‘eCitizen Ideas’ portal to crowdsource ideas from citizens on public sector problems.