Malaysia’s Performance Management and Delivery Unit under the Prime Minister’s Department has highlighted deeper use of IT in government, education and healthcare in its 2013 Annual Report of the Economic Transformation Programme.

E-Government

In 2014, it aims to have 80 per cent of government services online and encourage the use of online services such as the myGovernment Portal. In the long run, all public-facing government services will be migrated online with the goal of “zero face-to-face interactions” by 2020, stated the report.

It also targets to have a paperless government by replacing paper archives with digital ones. The Government will look into trends around cloud computing, Big Data analytics and cybersecurity.

Healthcare IT

The Malaysian Government plans to provide all healthcare facilities, patients and insurance companies with a single platform for expedient information-sharing to help improve the quality of healthcare in the country by 2020. The 1Gov*Net platform will allow healthcare providers to access applications that will increase their productivity while lowering costs and errors.

The Government will also explore new models of adopting technologies at a lower cost of rollout to support the planned transformation of the Ministry of Health.

E-Learning

The Government looks to establish a “common knowledge platform for students and professionals to enhance teaching methods”. By 2020 it aims to have all 6 million students attending government primary and secondary schools in the country to be connected to high-speed internet through the 1BestariNet programme.

The focus for 2014 will be to ensure quality delivery of internet access to schools and increase education content in the virtual learning environment provided by the Government. This will be supplemented by virtual training of teacher across all connected schools.

Minister of Communication and Multimedia, Dato’ Sri Ahmad Shabery Cheek, highlighted that upgrades to broadband speed are a key enabler in reaching these goals. “We will work together with the respective ministries to explore ways on how ICT can further support Government service delivery and private sector efficiency, towards achieving the nation’s 2020 aspirations,” he added.