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The Philippines Improves Emergency Loan Processing System
Source: futuregov.asia
Source Date: Wednesday, January 09, 2013
Focus: ICT for MDGs
Country: Philippines
Created: Jan 15, 2013

Government Service Insurance System (GSIS), the Philippines has improved its efficiency of faster loan processing thank to its new system called Wireless Automated Processing System (GW@PS) kiosks.

The GW@PS kiosks is a more reliable database and online systems that has helped facilitate maximum of 50,000 emergency loan applications daily for members affected by typhoon ‘Pablo’.

Compared to the loan process in 2009 as the result of super typhoon ‘Ondoy’, the number of emergency loan application processed per day was at over 17,000 transactions on the peak day only.

The GSIS—the state pension fund continues to update its database to reflect the current premium and loan remittances of its members, and works closely with its technology partners to form multiple task forces to deal with the inconsistencies of the members’ records.

The GSIS granted nearly PH₱ 7 billion (US$ 171.2 million) in emergency loan in 2012 which already benefited over 390,000 members.

Most GSIS members file their loan applications via the GW@PS kiosks for faster processing. With an online and paperless facility of the GW@PS kiosks, the GSIS credits the loans to members’ account via their Unified Multi-Purpose ID’s e-Card within three to five days.

Currently, there are over 700 GW@PS kiosks nationwide located at the GSIS branch offices as well as the provincial capitals, municipal halls, and selected Robinsons malls across the archipelago.

The GSIS has recently granted emergency loans to members living or residing in seven villages in Infanta, and in the municipalities of Alabat and Unisan, all in Quezon province.
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