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UAE: Dewa still No. 1 in e-Government Quality Services Assessment
Source: http://www.khaleejtimes.com/biz/inside.asp?xfile=/data/uaebusiness/2012/August/uaebusiness_August251.xml§ion=uaebusiness
Source Date: Sunday, August 26, 2012
Focus: Knowledge Management in Government
Country: United Arab Emirates
Created: Aug 27, 2012

The Dubai Electricity and Water Authority, or Dewa, has recently won first place in the annual Dubai e-Government Quality Services Assessment for the sixth consecutive year. This achievement was announced based on the e-Services 2011-12 assessment report by the Dubai e-Government.

DEWA won the category of government bodies offering “less than 50” e-services. The report included assessments of Dewa’s e-Services, which reflected positively on the solid and stable performance of Dewa’s systems, e-service connections, requirements and time of response.

“In line with the e-government strategy to excel e-services in Dubai, we recognise this win as another milestone towards Dewa’s vision as a world-class sustainable utility not just on a local level but on a global one as well. The win of the ‘less than 50 e-services category’ is an addition to the successes of e-government offerings, which aims to raise the number of users relying more and more on the latest technological advances to support the UAE’s strategy to adopt the best government practices, and promote Dubai as the regional hub for business and finance,” Dewa managing director and chief executive officer Saeed Mohammed Al Tayer said.

The Dewa has maintained its leadership to this category of e-Government Quality Services based on its continuous strategy to acquire the latest technologies.

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