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South Africa: Customer Service and Innovation Drive Neotel Revenue Growth |
| Source: |
SOURCE Frost & Sullivan |
| Source Date: |
Monday, January 06, 2014 |
| Focus: |
ICT for MDGs
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| Country: |
South Africa |
| Created: |
Jan 06, 2014 |
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"The company's positive performance has been driven by its on-net services and efficient utilisation of its infrastructure," stated Naila Govan-Vassen, ICT Research Analyst at Frost & Sullivan. "Neotel have continued to focus on client service and service delivery; with their mean time to repair improving from just over 12 hours to around 3 hours."
Neotel launched four products during the period as part of their strategy to use their current infrastructure more efficiently; including video conferencing, broadband powered by LTE (1800mhz), increased speed broadband offering, and a usage based broadband offering.
"Improving customer service and providing innovative services, such as NeoSmart, Managed Services, Network Services, amongst others, in such a competitive environment has been key to the company increasing its customer base and becoming profitable," concludes Govan-Vassen.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organisation prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion( http://www.frost.com/prod/servlet/register-form.pag?refpage=http%3A//www.frost.com/prod/servlet/frost-home.pag&SRC=Contact )
Contact:
Samantha James
Corporate Communications â Africa
P: +27 21 680 3574
F: +27 21 680 3296
E: samantha.james@frost.com( mailto:samantha.james@frost.com )
T: @FrostSullivanSA( https://twitter.com/FrostSullivanSA )
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South Africa: Customer Service and Innovation Drive Neotel Revenue Growth Neotel South Africa's first converged communications network operator presented their H1 results for financial year 2013/2014 in Johannesburg today CEO Sunil Joshi presented a very positive outlook for the period Joshi statedthat Neotel business grew 21 percent year-on-year Network services make up 70 percent of the total revenue and managed services 30 percent and generated a positive profit before tax PBT for the first time PBT since its inception in 2006 On individual businesses Neotel grew revenues across all of its business units namely Managed Services 125 percent Network Services 10 percent NeoVoice 24 percent and NeoInternet and NeoBroadband 20 percent This has resulted in sustained customer services growth of 27 percent in the Small Enterprise/Retail segment and 24 percent in the Business segment
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