"We can only succeed in our efforts to entrench a culture of good governance within the affairs of the state if you work closely with us by reporting conduct and service failure," she told shoppers during a walk about at the centre.

People expressed their appreciation to the Public Protector for the work that her office was doing, encouraging her to continue helping distressed members of the public whose lives have been affected negatively by poor service delivery.

The week seeks to promote good governance in the conduct of state affairs while enhancing accessibility to the Public Protector services. Other activities that took place as part of the week included a two-day conference, visits to schools, a public lecture and unannounced visits at government service points.