Is e-government providing the promised returns?

The purpose of this viewpoint is to provide a framework for future research on e-government impact Design/methodology/approach - Using a concise review of major e-government studies we present a value framework for assessing the impact of e-government Specifically we integrate the two stakeholder perspectives on e-government namely the government and the citizen and identify areas where e-government can provide returns Findings - The model delineates three government and five citizen areas where e-government may create an impact The three government areas are policy making program administration and compliance The five citizen areas are financial political social ideological and stewardship The impact in these areas is created because of two major value-generating mechanisms enhancements in efficiency and enhancements in effectiveness Further the impact is created at different levels of analyses local state and central governments Originality/value - This viewpoint provides a timely discussion on returns from e-government and provid