Capacity development tools are resource materials that contain “how to” references related to governance and public administration. The Division for Public Administration and Development Management (DPADM) offers various capacity development tools and resources through publication of handbooks, manuals, guidelines, toolkits, online training resources and iPhone/iPad applications.

Title	Description	Year	Format	Availability
E-Government Interoperability (Russian)	This online training course highlights the value of e-government interoperability and the steps required to achieve effective interoperability.	2011	Online Training	Available for free and direct access with UNPAN registration
Good Practices and Innovations in Public Governance	This publication gives i)overview of UNPSD, who is eligible and how to apply, and highlights key aspects of the selection process; ii)description and brief analysis of the successful practices from UNPSA winners from 2003 to 2011; iii)presents key findings on the positive impact that the UNPSA has on further promoting and sustaining innovation in government among its winners, as well as lessons learned on what makes innovation successful.	2011	Publication	Available for direct access
Guidelines on Citizens’ Engagement for Development Management and Public Governance	This guide provides practical tools and ideas on planning and implementing citizen engagement practices.	2011	Publication	Available for direct access
Human Resources Management in the Public Sector (Spanish)	This training material aims to support the development of capacities in the directive, executive and professional levels involved in Human Resources and Capacity fields in the public sector.  Its ultimate goal is to provide tools to the organizations and staff in the public administration systems and institutions to achieve their goals within a framework of efficiency and integrity.	2011	PDF-Based Course	Available for immediate download
Introduction to Citizen Engagement in Public Governance for the Realization of the Millennium Development Goals	This course provides an overview of the concepts, issues, tools and examples of practices and methodologies of participatory public governance that can be effective in fostering the achievement of the MDGs.	2011	Online Training	Available for free and direct access with UNPAN registration
UN Innovations on Public Governance Application for iPhone/iPad	The application provides an overview of successful innovations in governance and public administration from countries that have received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this application is to disseminate, through easily searchable descriptive case studies, information about innovative practices by looking at the problem that lead to an innovation; the solution that was designed and implemented to respond to the specific challenge; the actors and steps involved in the innovation process, and lessons learned. Learning more about how public institutions from around the world have solved difficult governance challenges can be a powerful and inspirational tool for those engaged in improving public sector performance.	2011	iPhone/iPad Application	Available for immediate download
E-Government - What a Government Leader Should Know - Introduction (Romanian)	The course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.	2010	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Strategic (Romanian)	The course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time.	2010	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Tactical (Romanian)	The course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.	2010	PDF-Based Course	Available for immediate download
Gestión Presupuestaria Basada en Resultados (Spanish)	Este curso tiene como objetivo analizar, comprender, aplicar e interpretar la gestión presupuestaria basada en resultados empleando indicadores de desempeño; identificar aspectos evaluables de su labor y diseñar, calcular e interpretar indicadores de desempeño; analizar y aplicar los resultados de la evaluación del desempeño en la toma de decisiones presupuestarias; actuar como agente multiplicador en su ámbito laboral retroalimentando y replicando criterios objetivos y coherentes de evaluación del desempeño.	2010	Online Training	Available for free and direct access with UNPAN registration
Guidelines for ICT Strategic Planning in Parliaments (English)	The Guidelines on Strategic Planning in Parliament are intended to strengthen and support the strategic planning discipline in parliaments by providing insights into what strategic planning is, why it is critical, and how it can be applied in the parliamentary context.	2010	PDF-Based Course	Available for immediate download
Human Resource Managers Capacity Development	This course aims to enhance the capacity of Human Resources Managers in the Public Service in Africa and to contribute to the improvement of analysis and formulation of effective human resource development policies and strategies as part of public service transformation in African countries.	2010	Online Training	Available for free and direct access with UNPAN registration
La Calidad en las Organizaciones Públicas (Spanish)	La búsqueda de la calidad se fundamenta en un cambio de actitud que tiene que darse en toda la organización y que va desde el empleado del nivel más elemental hasta el empleado del máximo nivel jerárquico; todos deben comprender que lo que hacen se debe a la calidad. Este curso se convierte en un primer paso para iniciar las actitudes necesarias para implementar procesos de cambio organizacional, partiendo de un proceso de concientización profunda sobre lo que significa la calidad total, el compromiso que de ellos se espera y del apoyo sustantivo de toda la organización para el éxito de este tipo de procesos.	2010	Online Training	Available for free and direct access with UNPAN registration
Measurement and Evaluation Tool for E-Government Readiness (METER) Version 2.5	Meter is an online interactive tool that will allow Member States to identify the strengths and gaps that exist within their respective e-Government framework in the following areas: infrastructure, vision, institutional arrangement, capacity building, legal and organization.	2010	Online Tool	Available for direct access
UN E-Government Development Knowledge Base (2010)	The United Nations E-Government Development Database (UNeGovDD) is a benchmarking tool that provides a comparative assessment for monitoring progress of a country’s E-Government Development from 2003 to 2010. As such it provides an interactive snapshot picture of a country’s E-Government Development in the world.	2010	Online Database	Available for direct access
Compendium on Innovative E-Government Practices (Vol.III) - Online Knowledge Base	Compendium on Innovative E-Government Practices is a biannual publication of DPADM. It contains over 500 best practices on innovative adoption and implementation of ICT in public service delivery.	2009	Handbook and Online	Available for free and direct access
E-Government - What a Government Leader Should Know - Introduction (Arabic)	The course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.	2009	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Strategic (Arabic)	The course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time.	2009	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Tactical (Arabic)	The course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.	2009	PDF-Based Course	Available for immediate download
Building a Community of Practice for Electronic Governance (English)	The aim of this learning material is to build a Community of Practice for developing, sharing, and applying concrete solutions for Electronic Governance, with particular focus on developing countries. The document will describe the rationale, objectives, activities and future directions of an example community site.	2008	PDF-Based Course	Available for immediate download
Compendium of ICT Applications on Electronic Government - Vol.2: Mobile Applications on Human Security and Business Development	This volume of compendium focuses on the use of mobile technology, specifically m-technology software products and applications in the areas of human security and business development that are being used in both developed and developing countries.	2009	Publication	Available for direct access
Compendium on Innovative E-Government Practices (Vol.II) - Online Knowledge Base	Compendium on Innovative E-Government Practices is a biannual publication of DPADM. It contains over 500 best practices on innovative adoption and implementation of ICT in public service delivery.	2008	Handbook and Online	Available for free and direct access with UNPAN registration
Decentralized Governance	This online training course contributes to the knowledge and practices of local governance leaders and policy makers especially as they relate to managing equilibrium between centralized and decentralized systems; Responsiveness to people needs through participatory service delivery; Civic engagement, inclusiveness, partnerships and resource mobilization for poverty reduction and local level development; Building cohesive local level communities for a secure and peaceful environment; Developing institutional, structural arrangements, management systems and tools that work.	2008	Online Training	Available for free and direct access with UNPAN registration
E-Government - What a Government Leader Should Know - Introduction (Russian)	The course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.	2008	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Introduction (Ukrainian)	The course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.	2008	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Strategic (Russian)	The course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time.	2008	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Strategic (Ukrainian)	The course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time.	2008	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Tactical (Russian)	The course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.	2008	PDF-Based Course	Available for immediate download
E-Government - What a Government Leader Should Know - Tactical (Ukrainian)	The course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.	2008	PDF-Based Course	Available for immediate download
E-Government Interoperability (English)	This online training course highlights the value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some of the fundamental questions, such as 'who should be involved in e-Government Interoperability projects'; 'why a Government Interoperability Framework (GIF) should be developed'; 'how GIFs are produced and revised'; and 'what the key factors are for the successful development and operationalization of a GIF'.	2008	Online Training	Available for direct access
Introduction to Electronic Government (English)	This learning material is an introduction to electronic government (e-government). Our basic premise that the governments' use of Information and Communication Technology (ICT) is not an end in itself, certainly not a technical exercise, but a tool to achieve better government.	2008	PDF-Based Course	Available for immediate download
Knowledge Management in Government Organization	This online training course is designed as a brief introduction to knowledge management (KM) and a guide to the implementation of KM projects in government organizations.	2008	Online Training	Available for free and direct access with UNPAN registration
Management of Public Property (Russian)	The purpose of this training material is to introduce students to fundamental concepts related to public property management.	2008	PDF-Based Course	Available for immediate download
Ontology, Semantic Web and Electronic Government (English)	This learning material aims to provide a basic understanding of technologies supporting e-governance. It examines Ontologies and the Semantic Web in the context of electronic governance	2008	PDF-Based Course	Available for immediate download
Professional Ethics in Africa's Public Service (French)	The Professional Ethics for the Civil Service today is a very complex issue. It is not enough that officials are fighting against corruption, abuse of power, trading influenced, and poor administration, although this is now recognized as an irreducible minimum for democratic governance to survive.	2008	Online Training	Available for free and direct access with UNPAN registration
Public Administration Illustrated	Visual support enables insightful ideas to leap over language barriers. This online training course communicates the main ideas in several fields of public administration through the use of diagrams. The diagrams are organized into six chapters: Systems and Environment of the Public Sector, Developing Human Resources, Adapting Technologies, Building Partnerships, Measuring for Performance, and Improving Public Performance.	2008	Online Training	Available for free and direct access with UNPAN registration
Results-Based Monitoring and Evaluation for MDG Implementation	This online training course is designed as a brief introduction to Results-Based Monitoring and Evaluation (RBME) for the Implementation of the Millennium Development Goals.	2008	Online Training	Available for free and direct access with UNPAN registration
Strategic Planning for Electronic Governance (English)	This learning material aims to provide a basic understanding of e-governance strategies and teaches how an effective strategic plan can be developed through a process. Important elements of the strategic plans of some e-governance leaders are also discussed as case studies.	2008	PDF-Based Course	Available for immediate download
Structures and Processes for Implementing and Operating e-Governance (English)	This module discusses organizational transformation in the context of electronic governance. It starts by explaining change management in large organizations such as government agencies, new public management, strategic and performance management, business process reengineering, and the role of good practice program management when implementing IT strategy. Finally, the importance of ICT governance is explained as an enabler of organizational change.	2008	PDF-Based Course	Available for immediate download
Workflow and Business Process Management for Electronic Government (English)	This learning material aims to provide a basic understanding of technologies supporting e-governance. It examines Workflow and Business Process Management for Electronic Government.	2008	PDF-Based Course	Available for immediate download
Civic Engagement in Public Policies – A Toolkit	The toolkit is designed to ensure that actors/stakeholders have a correct understanding of the principles. Functioning and implementation of engaged governance.	2007	Publication	Available for direct access
Compendium of ICT Applications on Electronic Government - Vol. 1: Mobile Applications on Health and Learning	This compendium focuses on the use of mobile technology in the areas of health and learning.	2007	Publication	Available for direct access
Compendium on Innovative E-Government Practices (Vol. I) - Online Knowledge Base	Compendium on Innovative E-Government Practices is a biannual publication of DPADM. It contains over 500 best practices on innovative adoption and implementation of ICT in public service delivery.	2007	Handbook and Online	Available for free and direct access
Guide for the Transfer and Adaptation of Innovations in Governance - Practical Tools and Steps	This guide provides practical tools on how to adapt innovative practices by offering an overview of the process of adaptation and the steps required for effective knowledge transfer and organizational change.	2007	UN Publication	Available for direct access
Human Resource Recruitment and Best Talent Retention Tool Kit for Public Sector	The toolkit deals with appropriate  selection, recruitment and retention strategies aiming at getting the best talent in the public sector	2005	Toolkit	Available for direct access
Infrastructure for E-Government Development	This course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.	2005	Online Training	Available for free and direct access with UNPAN registration
Principles of E-Government	This course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.	2005	Online Training	Available for free and direct access with UNPAN registration
Strategies and Methodologies for E-Government	This course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time.	2005	Online Training	Available for free and direct access with UNPAN registration
Manual for the Negotiation of Bilateral Tax Treaties between Developed and Developing Countries	This Manual provides a detailed introduction to the issues addressed in the United Nations Model Double Taxation Convention between Developed and Developing Countries as revised in 2001. The goal of the Manual is to assist developing countries and economies in transition to negotiate tax treaties among themselves and with developed countries.	2003	Manual	Available for direct access/downloading from ODS
Economic Governance: Guidelines for Effective Financial Management	This Handbook deals with the fundamentals of national financial management.	2000	Handbook	Available for direct access