As information and communication technologies are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens.
Governments' use of the Internet has revolutionized the speed and effectiveness of government service delivery and public administration.The benefits of online service delivery manifest themselves in a faster, cheaper, more personalized and efficient service that citizens and businesses can access 24 hours a day, seven days a week.
The Compendium of Innovative E-government Practices is a compilation of case studies of innovative e-government solutions, services and applications, published in 2007. The Compendium does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront. In this edition are 200 case studies from 57 countries, which have been organized by all the world regions: Africa, Asia and the Pacific, Europe, Latin America, and North America and the Caribbean. The case studies cover a wide range of innovative practices, including e-democracy, gender equality, e-education, e-commerce, information access, and citizen service delivery.
In developing this Compendium, United Nations Department of Economic and Social Affairs aims to provide not only a tool for knowledge management, but also a venue for the promotion and sharing of these cost-effective, innovative solutions for the benefit of all.