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1. What are the most concerned area(s) in today's Public Administration?
| Citizen engagement in public affairs (232) | 36% |
| Institutional building (129) | 20% |
| Leadership and HR development (149) | 23% |
| Online service delivery improvement (134) | 21% |
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1.
Which of the following e-Government services is the most important to you as a citizen? (Select one or more)
| Online information, e.g. regulations and notifications (324) | 41% |
| Online payment for taxes, utilities, etc (258) | 33% |
| e-Participation, e.g. online polling (206) | 26% |
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1. Which of the following do you find it most useful?
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1. Did you know that The United Nations General Assembly designated 23 June as the United Nations Public Service Day to “celebrate the value and virtue of service to the community”?
| Yes (280) | 50% |
| No (283) | 50% |
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