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Global IT Service Management (ITSM) Market 2012-2016
Source: ca.finance.yahoo.com
Source Date: Wednesday, February 05, 2014
Focus: Institution and HR Management
Created: Feb 11, 2014

TechNavio's analysts forecast the Global IT Service Management (ITSM) market to grow at a CAGR of 7.30 percent over the period 2012-2016. One of the key factors contributing to this market growth is that an increasing number of employees are using personal technology devices in workplace. The Global IT Service Management (ITSM) market has also been witnessing the increasing popularity of ITSM among SMEs. However, the lack of transparency in service level agreements could pose a challenge to the growth of this market.


TechNavio's report, Global IT Service Management (ITSM) market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global IT Service Management (ITSM) market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.


The key vendors dominating this market space are BMC Software Inc., CA Technologies Inc., IBM Corp., and Hewlett-Packard Co.


The other vendors mentioned in the report are Axios Systems, Cherwell Software LLC, Citrix Systems Inc., Compuware Corp., EMC Corp., Fujitsu Ltd., Hitachi Ltd., Microsoft Corp., NetScout Systems Inc., Oracle Corp., ServiceNow Inc., Symantec Corp., and VMware Inc.


Key questions answered in this report:

What will the market size be in 2016 and what will the growth rate be?

What are the key market trends?

What is driving this market?

What are the challenges to market growth?

Who are the key vendors in this market space?

What are the market opportunities and threats faced by the key vendors?

What are the strengths and weaknesses of these key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.



Research methodology is based on extensive primary and secondary research. Primary research includes in-depth interviews with industry experts, vendors, resellers and customers. Secondary research includes Technavio Platform, industry publications, company reports, news articles, analyst reports, trade associations and the data published by Government agencies.


01. Executive Summary

02. Scope of the Report

02.1 Market Overview

02.2 Product Offerings

03. Market Research Methodology

03.1 Market Research Process

03.2 Research Design

03.3 Research Methodology

04. List of Abbreviations

05. Introduction

06. Market Landscape

06.1 Market Overview

06.2 Market Size and Forecast

06.3 Five Forces Analysis

07. Market Segmentation by Application

07.1 Global ITSM Market by Application 2012-2016

07.2 Global Configuration Management Market

07.2.1 Market Size and Forecast

07.3 Global IT Service Desk Market

07.3.1 Market Size and Forecast

07.4 Global IT Asset Management Market

07.4.1 Market Size and Forecast

07.5 Global Application Performance Management Market

07.5.1 Market Size and Forecast

07.6 Global Availability and Performance Management Market

07.6.1 Market Size and Forecast

07.7 Global Network Management Market

07.7.1 Market Size and Forecast

07.8 Global Job Scheduling Market

07.8.1 Market Size and Forecast

07.9 Global DBMS Management Market

07.9.1 Market Size and Forecast

08. Market Segmentation by End-users

09. Geographical Segmentation

10. Key Leading Countries

10.1 USA

10.2 France

10.3 UK

11. Buying Criteria

12. Market Growth Drivers

13. Drivers and their Impact

14. Market Challenges

15. Impact of Drivers and Challenges

16. Market Trends

17. Trends and their Impact

18. Vendor Landscape

18.1 Competitive Scenario

18.2 Market Share Analysis 2012

18.3 Other Prominent Vendors

19. Key Vendor Analysis

19.1 BMC Software Inc.

19.1.1 Business Overview

19.1.2 Business Segmentation

19.1.3 Key Information

19.1.4 SWOT Analysis

19.2 CA Technologies Inc.

19.2.1 Business Overview

19.2.2 Business Segmentation

19.2.3 Key Information

19.2.4 SWOT Analysis

19.3 IBM Corp.

19.3.1 Business Overview

19.3.2 Business Segmentation

19.3.3 Key Information

19.3.4 SWOT Analysis

19.4 Hewlett-Packard Co.

19.4.1 Business Overview

19.4.2 Business Segmentation

19.4.3 Key Information

19.4.4 SWOT Analysis

20. Other Reports in this Series


List of Exhibits

Exhibit 1: Market Research Methodology

Exhibit 2: Global ITSM Market 2012-2016 (US$ billion)

Exhibit 3: Global ITSM Market Segmentation by Application 2012

Exhibit 4: Global ITSM Market Segmentation by Application 2012 & 2016

Exhibit 5: Global Configuration Management Market 2012-2016 (US$ billion)

Exhibit 6: Global IT Service Desk Market 2012-2016 (US$ billion)

Exhibit 7: Global IT Asset Management Market 2012-2016 (US$ billion)

Exhibit 8: Global Application Performance Management Market 2012-2016 (US$ billion)

Exhibit 9: Global Availability and Performance Management Market 2012-2016 (US$ billion)

Exhibit 10: Global Network Management Market 2012-2016 (US$ billion)

Exhibit 11: Global Job Scheduling Market 2012-2016 (US$ billion)

Exhibit 12: Global DBMS Management Market 2012-2016 (US$ billion)

Exhibit 13: Global ITSM Market by End-user Segmentation 2012

Exhibit 14: Global ITSM Market by Geographical Segmentation 2012

Exhibit 15: Global ITSM Market by Vendor Segmentation 2012

Exhibit 16: Business Segmentation of BMC Software Inc.

Exhibit 17: Business Segmentation of CA Technologies Inc.

Exhibit 18: Business Segmentation of IBM Corp.

Exhibit 19: Business Segmentation of Hewlett-Packard Co.


Read the full report:

Global IT Service Management (ITSM) Market 2012-2016


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