Home > United Nations Online Network in Public Administration and Finance (UNPAN)
1. Global
Global
2. Africa
Africa
3. Arab States
Arab States
4. Asia & Pacific
Asia & Pacific
5. Europe
Europe
6. Latin America & Caribbean
Latin America & Caribbean
7. North America
North America
UNPAN Asia & Pacific




Public Administration News  
Share
Australia: Tender for Child Support System Overhaul Released
Source: futuregov.asia
Source Date: Monday, July 22, 2013
Country: Australia
Created: Jul 24, 2013

The Department of Human Services (DHS), Australia, is completely overhauling the IT system underlying the department’s child support services.

 

Announced in May this year, the AU$102.2 million (US$94.5 million) overhaul will take place over five years, replacing the current outdated IT system with an SAP commercial off-the-shelf product. DHS released a tender last week looking for a systems integrator to assist with the implementation of the new system.

 

DHS currently provides child support services benefiting 1.2 million children every year. Separated parents can make child support payments to each other through the department – more than AU$250 million (US$230.4 million) in child support is distributed around the country every month.

 

Child support delivery is currently supported by DHS’ Cuba system, which was deployed in 2002. This system contains all electronic customer records and supports assessment, payment, and data exchange transactions. More than 3000 staff working with families rely on Cuba to deliver services.

 

The upgrade is planned in order to deploy an agile, responsive infrastructure that can support the transformation of services to families. The system must be able to facilitate efficient customer management, help workforce and workload decision-making, and accommodate customer and third party preferences.

 

The lender was published on 18 July. The deployment of the system is supposed to be completed by December 2015, with additional upgrades completed in June 2018.

News Home

 Tag This
 Tell A Friend
 Favorite
del.icio.us digg this Slashdot
Rate:
0 ratings
Views: 183

Comments: 0 Favorited: 0 Bookmarked: 0 Tagged: 0



0 Comments | Login to add comment

Site map | FAQs | Terms and Privacy | Contact Us
Copyright 2008-2010 by UNPAN - United Nations Public Administration Network