Home > United Nations Online Network in Public Administration and Finance (UNPAN)
1. Global
Global
2. Africa
Africa
3. Arab States
Arab States
4. Asia & Pacific
Asia & Pacific
5. Europe
Europe
6. Latin America & Caribbean
Latin America & Caribbean
7. North America
North America
UNPAN Africa
Public Administration News  
Share
Government Call Centre Expanded in Malaysia
Source: FutureGov, by Sumedha Jalote, http://www.futuregov.asia/articles/2013/feb/13/government-call-centre-expanded-malaysia/
Source Date: Wednesday, February 13, 2013
Created: Feb 14, 2013

The government expanded its 1 Malaysia One Call Centre (1MOCC) last month to bring 25 ministries and agencies into the project. 

1MOCC was set up in November 2012 to create a single point of contact for citizens to get in touch with all participating government departments and ministries. The public can use five channels to communicate with the government - telephone, SMS, fax, email and social media. 

The first phase of the project involved 21 agencies, including the Prime Minister’s Department, Malaysian Immigration Department and the Road Transport Department. 

The second phase brings organisations such as the ministries of tourism, education, women and health. Citizens can call 03-8000-8000 to make enquiries, file complaints or give suggestions and feedback about any of the participating ministries. 

The third phase is expected to be launched in March, and will cover all federal and state agencies.
News Home

 Tag This
 Tell A Friend
del.icio.us digg this Slashdot
Rate:
0 ratings
Views: 533

Comments: 0 Bookmarked: 0 Tagged: 0



0 Comments | Login to add comment

Site map | FAQs | Terms and Privacy | Contact Us
Copyright 2008-2010 by UNPAN - United Nations Public Administration Network