Home > United Nations Online Network in Public Administration and Finance (UNPAN)
1. Global
Global
2. Africa
Africa
3. Arab States
Arab States
4. Asia & Pacific
Asia & Pacific
5. Europe
Europe
6. Latin America & Caribbean
Latin America & Caribbean
7. North America
North America
UN E-Government Survey in the News  
You may find the major news from media related to the United Nations E-Government Survey in this section.

UN reveals changes to E-Government rankings
Source: FutureGov, by Robin Hicks, http://www.futuregov.net/articles/2010/jun/07/un-reveals-changes-e-government-survey/; and Information Policy, http://www.i-policy.org/2010/06/un-reveals-changes-to-e-government-rankings.html
Source Date: Monday, June 07, 2010
Created: Jun 07, 2010

Haiyan Qian, Director of the Division for Public Administration and Development Management at the United Nation’s Department of Economic and Social Affairs (UNDESA), said that the criteria for judging e-government performance were under review, to factor in advances in technology and governance.

“We’re now working on ways to update the survey,” she said. “ICT changes fast, and so do government operations and delivery. We publish a ranking once every two years, and we need to ensure that our policy indicators are relevant to current and emerging trends that are changing the course of public sector modernisation.”

South Korea topped the 2010 UN E-Government Survey, marking the first time an Asian country has topped the rankings. The only other Asian country in the top 10 was Australia (8th). Making the top 20 were Singapore (11th), Bahrain (13th), New Zealand (14th) and Japan (17th).

Qian noted the criteria policymakers needed to consider to perform well in the 2012 UN E-Government Survey. “Open data is an exciting new trend, and we’ll be looking closely at how governments exploit open data to empower citizens to be both the recipients and the providers of new services,” she said. “However, some criteria will remain the same. The digital divide has been a key yardstick for the UN survey from day one. We still need to remind countries not to forget long-standing issues that can get overlooked in the hurry to roll out new services.”

Countries that are weak economically, but that are using ICT to leapfrog their service capabilities by using mobile and other new devices, will be duly rewarded in the rankings, she said. “Service provision is a big challenge in many developing countries, and mobile is a useful tool to bridge the divide where the internet is still inaccessible.”


How citizen engagement is merited is also being updated.

“We want to see governments engaging citizens actively, not passively. Gathering citizen feedback is not enough. Citizens need to be drawn into decision-making and monitoring to help governments boost transparency and accountability, and reduce corruption.”

The use of ICT to help vulnerable and disadvantaged groups is another focus area. “We want to look at how women can benefit from ICT and government e-services,” she said. “According to recent research, women do not always benefit from ICT. The reverse can be true. For instance, the internet has facilitated a rise in female trafficking.”

Governments need to think more carefully about providing services for vulnerable and disadvantaged groups, including the disabled, the illiterate, the aged and the young, Qian added. “Government services that include access for the vision impaired are still the exception and not the norm. We will be looking at how services are being made accessible to all.”

News Home

 Tag This
 Tell A Friend
del.icio.us digg this Slashdot
Rate:
0 ratings
Views: 838

Comments: 0 Bookmarked: 0 Tagged: 0



0 Comments | Login to add comment
Site map | FAQs | Terms and Privacy | Contact Us
Copyright 2008-2010 by UNPAN - United Nations Public Administration Network