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Canada Orders Public Iinquiry into Telecom Sales Practices
Source: www.telecompaper.com
Source Date: Friday, June 15, 2018
Focus: Institution and HR Management
Country: Canada
Created: Jun 18, 2018

The Canadian government has ordered telecommunications regulator CRTC to investigate and report on sales practices by the country’s leading operators. Ottowa’s move to demand a public inquiry follows a number of reports by the CBC highlighting “misleading and aggressive” conduct on the part of internet, TV and mobile providers and comes after the regulator rejected earlier calls to probe the issue. “Canadians already have a variety of options available to them to seek redress depending on the nature of the issue,” said the CRTC in February.

The CRTC now has until 28 February 2019 to report back on the concerns, with the government also directing the country’s Competition Bureau to assist the watchdog in its inquiry. “This is an issue that Canadians have raised, we’ve heard them loud and clear and we’re taking action,” said Canada’s innovation, science and economic development minister minister Navdeep Bains, according to The Globe and Mail, adding that “what I want to see is a clear set of recommendations and a path forward."

Bains said his department has received hundreds of complaints regarding sales practices and the government had no choice but to act even though the CRTC previously said an inquiry wasn’t needed.

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