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US: Niche Apps Growing More Popular for Service Delivery |
| Source: |
govtech.com |
| Source Date: |
Thursday, November 04, 2010 |
| Focus: |
Citizen Engagement
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| Country: |
United States |
| Created: |
Nov 08, 2010 |
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Sportsmen in Arkansas seem to have taken as much of a liking to
technology during hunting season as they have to deer, turkey and fish.
Usage of the state’s Game Check app, which allows hunters to report
hunted game to the Arkansas Game and Fish Commission through their
smartphones, is up 330 percent from last year’s hunting season,
according to e-government provider NIC.
“The adoption has been unbelievable,” said Janet Grard, general manager
for the Information Network of Arkansas. The group’s Facebook page has
coincidentally taken off, with fans tallying almost 35,000.
Hunters aren’t the only ones who like on-the-go technology. For college
students, another segment that’s most quickly embracing mobile apps,
usage of a higher education app developed by Arkansas spiked after it
was launched in January. With 12 percent of students using the app
through their smartphones to check their college applications, financial
aid and scholarship statuses, Grard said it’s clear that students want
to access their information on the go.
The rapid increase of mobile app usage among two seemingly disparate
groups — hunters and students — is yet another piece of evidence that
local and state governments will be developing more interest- and
need-based apps in the future, said Robert Knapp, executive vice
president of NIC. Niche apps like Game Check and Higher Education are
really going to take off in the next couple of years, he said.
Conversely general or information-based apps will begin to be phased out as most people want quick location-based information.
The Challenge of Multiple Platforms
However, it’s not quite as simple as just build a single app. As more
apps like this are being created to fit different needs, governments
are challenged with creating the applications in a way that functions
properly across all smartphone operating systems.
Governments, more than any other organization, have to reach a wide
audience with few resources, and ensuring that these services are
available to all is a top priority, Grard said.
Right now, the navigational component of the Game Catch app is available
just through the iPhone, although the mobile version is accessible on
all phones.
Grard said she constantly gets requests from citizens to expand the location-specific version to their Androids and BlackBerrys.
Screen size on the iPad and BlackBerry PlayBook has made this task even
more challenging, said Grard, in terms of applying different styles to
the base code.
Many state governments have already starting building universal smartphone apps with the HTML5 standard.
“We realize it’s very important to tackle this now,” Grard said. “New
devices are being introduced every day. You need to make sure you have a
style to support that.”
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US: Niche Apps Growing More Popular for Service Delivery Sportsmen in Arkansas seem to have taken as much of a liking to technology during hunting season as they have to deer turkey and fish Usage of the state’s Game Check app which allows hunters to report hunted game to the Arkansas Game and Fish Commission through their smartphones is up 330 percent from last year’s hunting season according to e-government provider NIC
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