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Public Administration News  
Pakistan: PITB to Launch Drive Against Corruption
Source: http://www.brecorder.com
Source Date: Tuesday, November 29, 2016
Focus: Institution and HR Management
Country: Pakistan
Created: Dec 07, 2016

The Punjab government is soon launching a campaign on a large scale to eradicate corruption by including more departments in the Citizen Feedback Monitoring Program and establishing real time data in the existing call center of Punjab Information Technology Board (PITB) by linking it with social media ie Twitter, Facebook etc; for prompt action and smooth provision of services. Dr Umar Saif, Chairman PITB and Vice Chancellor ITU told media, here Friday that PITB's Citizen Feedback Monitoring Program receives 12 to 15 thousand citizen entries on a daily basis and has so far approached 11.73 million citizens to evaluate the service performance of 22 different services including Police 15, Rescue 1122, domicile, hospitals, driving license, LDA, property registration, wheat procurement etc, and as a result, after thorough investigation, actions were taken against 15,000 officials on the basis of negative feedback reported by citizens. The Punjab government had also collected citizen feedback after the launch of every major initiative including assistance extended to flood victims, IDPs dislocated during Zarb-e-Azb conducted under National Action Plan, he added. Dr Umar Saif informed that most of the departments have been digitalized and when citizens approach for the respective service their cell phone number gets registered in PITB's automated data system while after the completion of the required service, the person is contacted to know the delays and malpractices, which are directed to the relevant stakeholders including the Implementation and Co-ordination wing for rectification through respective DCOs if required.

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