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Australian State Launches Centralised IT Management Portal
Source: futuregov.asia
Source Date: Friday, October 17, 2014
Focus: Knowledge Management in Government
Country: Australia
Created: Oct 21, 2014

The Department of Education in the Northern Territory in Australia has launched a centralised portal to monitor the status of its IT services and infrastructure.

The IT team, which supports more than 40,000 staff and students across 245 locations, used to rely on separate systems to manage operations, system configuration, applications, wired and wireless device information, network performance metrics and real-time bandwidth consumption.

With the launch of the new iCentre, all users can report problems and get self-help tools on this centralised portal.

This means that the IT team can get immediate visibility on the status of IT networks, bandwidth, applications, servers and more, said Satpinder Daroch, the department’s CIO.

The portal was developed to support the department’s staff in delivering ICT-enabled teaching and learning. 

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