National Assembly deputies said yesterday that the assembly should create better laws and regulations relating to citizen's rights, adding that it should aim to minimise complaints and denunciations.
At the 32nd session of the NA's Standing Committee, deputies agreed that remarkable results had been made in activities relating to the settling of citizen's complaints and denunciations in 2014.
Deputies said that this followed close collaboration by ministries and sectors from central to local levels in settling complaints.
According to a Government report on the issue, the number of citizens visiting the Government's administration offices to complain or denounce people had fallen by 1.8 per cent compared to the previous year. However, the number of group complaints and denunciations increased by 12.1 per cent.
Government Chief Inspector Huynh Phong Tranh said that complaints and denunciations were caused by many shortcomings in the country's laws and regulations.
Tranh said that complaints and denunciations mainly focused on the area of land management and use due to shortcomings in current law and regulations, State direction and management.
He added that staff who handled complaints and denunciations were in short supply in many localities. Public awareness on obeying laws and regulations was also limited, adding to the rate of wrong complaints and denunciations.
The chairman of the NA's Nationalities Council, Ksor Phuoc, and Law Committee chairman Phan Trung Ly said that the increasing number of group complaints and denunciations showed weakness in being able to settle them.
Ly said that citizen complaints and denunciations should be handled at local levels to minimise bigger and prolonged cases.
"More effort should be made to handle prolonged complaints," said Ly.
Deputy Do Van Duong from HCM City suggested that the NA should promulgate a resolution on settling citizens' complaints and denunciations.