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Philippines: City in the Prioritises IT Investment for Citizen Services, Government Efficiency & Revenue Generation
Source Date: Friday, April 04, 2014
Focus: Electronic and Mobile Government, Knowledge Management in Government, Citizen Engagement, Internet Governance
Country: Philippines
Created: Apr 09, 2014

Investing in technology to enhance citizen services, government efficiency and revenue generation is high on the list of priorities, Mayor Oscar Moreno of Cagayan de Oro City told FutureGov.


Cagayan de Oro City, with a population of 163,676, is the hub of Northern Mindanao (also known as Region 10), which is the fastest out of six regions in Mindanao. Its growth rate is higher than the national average.


According to Moreno who assumed office last June, his focus is for Cagayan de Oro City to play a leadership role in Region 10, and ensure that the region’s growth is sustained and accelerated.


“Other regions besides Northern Mindanao are all catching up. With the continued growth, we aspire that Mindanao will be a bigger contributor to the growth of The Philippines and the wider ASEAN region,” he said.


“Technology upgrading is certainly on my agenda, with a goal to improve government services and efficiency and for revenue generation. If we want to achieve more for our people, technology is the key,” Moreno added.


The City is looking to invest in technology that can improve information sharing, enable easier planning and optimise government processes.


“There has been some investment in the past, but they were done in bits and pieces. I want to catch up now and have an integrated approach. We want to leverage IT in every possible area, starting first in real estate management, treasury, as well as accounting and budgeting,” he noted.


One of the challenges faced by his team is in making the growth inclusive. “Everyone in the community should benefit from the City’s growth. Currently, the biggest difficulty is in resettlement.”


Moreno previously served as Governor of Misamis Oriental for three terms where he achieved success in resettling informal settlers. He aims to bring that same success to Cagayan de Oro City.


Moreno has an eight point agenda, he coined ‘PRIMEHAT’:

•Poverty alleviation, Peace and Order

•Revenue generation and Resettlement



•Environment and Education

•Hospital and Health services

•Agricultural productivity

•Tourism, Traffic and Transportation


Cagayan de Oro City is the first local government unit in the Philippines to apply the Electronic Commerce Act which allows business transactions with the city hall to be made via internet. It is also ranked the top most competitive emergent cities by the National Competitiveness Council in 2009. 
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