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Public Administration News  
New Zealand Launches Web Portal for Aged Care Providers
Source: http://www.futuregov.asia
Source Date: Tuesday, November 26, 2013
Focus: Electronic and Mobile Government
Country: New Zealand
Created: Dec 03, 2013

The Ministry of Health launched a new website that makes it easier for citizens to find information on more than 650 aged care providers nationwide. This includes the types of rest home care, number of beds and length of time the provider is certified for.

According to Associate Health Minister Jo Goodhew, the new enhanced website will, over time, provide a much clearer picture of how rest homes operate and they provide care to residents. She added that audit reports are also included as part of a six-month trial.

“Nearly 90 recently completed full audit reports are now online. Further full audits will be added as rest homes undergo their certification audits, with around 250 audits expected to be online by the end of the trial,” Goodhew said.

“This is an important step in making the auditing process as transparent as possible. While there is a lot of useful information already in the audit summaries, the full reports show the detailed assessments carried out by auditors as part of the process.”

Goodhew shared that the recent enhancement is part of a wider government plan to improve services for the elderly. This includes projects on upgrading systems for the on-going certifying and monitoring process as part of auditing rest homes, hospitals, fertility providers and residential disability services.

Around $2.26 million has been spent on the Provider Regulation Monitoring System project so far including developing and implementing the new monitoring system and the public website.

“I am pleased with the number of improvements in the audit regime over the last few years, including the introduction of unannounced audits, third-party accreditation of auditing agencies, streamlined audits to focus more tightly on services directly affecting residents, - and today’s website launch.”

“A number of these improvements were recognised by the Office of the Auditor-General in its 2012 report, which noted that since 2009 good progress had been made in certifying and monitoring rest homes. But we are always looking for ways to further improve these processes and the quality of our aged care facilities,” she said.

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