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Mongolia: Self-Service Machines to Improve State Services
Source: http://ubpost.mongolnews.mn
Source Date: Wednesday, October 23, 2013
Focus: Institution and HR Management
Country: Mongolia
Created: Oct 29, 2013

The New Government for Changes has placed self-service State Services machine in 17 locations around Ulaanbaatar. Prior to the availability of the self-service machines, citizens paid 5,000 MNT for civil inquiries. The new machines charge only 500 MNT to 1,000 MNT for all state service references. Below is a short interview with R.Otgontulga, an information technology expert working with the Prime Minister. -How many state services can the machine provide citizens? What’s the average number of users per day? -Currently, 10 different state services are available from the machine. Each day 600 to 700 citizens use the machines. Most of them are requesting official residence statements and passport references. -The General Authority for State registration charged 5,000 MNT for these references, but now citizens only have to pay 1,000 MNT to receive them from the machine. Is there an exact estimation of how much money citizens are saving thanks to the machines? -Yes we studied the savings. It’s been a few months since we started using the self-service machines. The money saved by citizens is over 600 million MNT according to one method of calculating the benefits of the machines. -Can you give us details about the 10 available state services? -Citizens can take references on birth registration, passports, residency statements, and official marital statements. Also, taxation status reference, newspaper subscriptions, payment for electricity fees, submitting complaints and petitions are also available. -Are any new services planned to be provided through the machine? -Yes. Before, citizens had to visit many places to receive the abovementioned services. But the machines are saving both money and time for citizens. Payment services for internet access fees and real estate references will be added to the machine’s services. -Will you make more machines available? -After monitoring the perks of the machine, we have decided to place 230 machines in locations nationwide.
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