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Public Administration News  
Australia: New Online Community Engagement for Gold Coast Health Consumers
Source: futuregov.asia
Source Date: Tuesday, October 01, 2013
Focus: Knowledge Management in Government, Institution and HR Management
Country: Australia
Created: Oct 08, 2013

Australia’s Gold Coast Health consumer engagement programme is about to expand to include an online opt-in health information service.

The new ‘email news feed’ will give past patients and their family an opportunity to keep in touch with our health service and up to date with information that is important to them.

There will be general and specialist information available by health service or disease type to offer staff a potential audience of several thousand people as the programme rolls out over time.

This new information channel could supply patients with a variety of information including new and emerging research in their area of interest, new or changing services, or more general ‘what’s new in Gold Coast Health’.

The ultimate goal is to build awareness of the services we provide, empower health consumers to get involved in their healthcare and build their capacity to make better informed decisions about their health.

Gold Coast Health provides acute and sub-acute health services to the Gold Coast community. The Gold Coast Hospital and Health Service is now a locally controlled statutory authority under the state government. The Board oversees the management of an A$850 million (US$792 million) annual budget to deliver a full range of public health services across the Gold Coast Hospital, Robina Hospital and Carrara Health Centre, plus many community health facilities.

The objectives of its community and consumer engagement programme laid out in its 2013-15 strategy include:

Improve patient safety outcomes through consumer involvement

Build a better understanding of expectation among patients, the community, health providers and health services

Grow community confidence and awareness of services provided by Gold Coast Health

Develop community partnerships to create new opportunities for information sharing

Expand our engagement activities and highlight the benefits of community engagement to staff and the community

Gold Coast Health has recently opened its new A$1.76 billion (US$1.64 billion) Gold Coast University Hospital.

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