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Public Administration News  
Australia to Implement New Passport Issuance System
Source: futuregov.asia
Source Date: Monday, March 25, 2013
Focus: Knowledge Management in Government
Country: Australia
Created: Apr 02, 2013

Department of Foreign Affairs and Trade (DFAT), Australia will implement a comprehensive system for issuing Australian passport as part of the Department’s Passport Redevelopment Program (PRP).


An eight-year contract was awarded to Fujitsu last week to conduct one of the largest Microsoft CRM implementations for a Federal Government agency. Fujitsu, through its managed services expertise and its capability, will integrate a Microsoft stack that aligns with the DFAT’s enterprise direction.


With increasing demand by Australians for passports, and a forecast of up to two million passport applications per year by 2015, the new system will enable the Australian Passport Office to maintain the service level commitments of its charter.


“DFAT is committed to the continuous improvement of our processes and services. The Program will deliver a contemporary passport system for Australia that will be more secure, efficient and responsive,” said DFAT CIO Tuan Dao.


DFAT was granted $100.8 million for the project three years ago. The ‘Passport Redevelopment Program’ will replace the department’s 14-year-old password application and issuing system, expected to reach end-of-life by 2015, he added.


The PRP will introduce a number of new services and streamline passport application processes using Microsoft CRM workflows for bulk scanning, case management, fraud control, workflow and passport printing solutions, according to him.


Moreover, Dao continued that the value for both DFAT staff and the Australian public in implementing a Microsoft enterprise solution is the universal familiarity with its interface and functionality.

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