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Singapore Wants More Interoperable Health Data: Survey
Source: futuregov.asia
Source Date: Wednesday, December 12, 2012
Focus: Internet Governance
Country: Singapore
Created: Dec 17, 2012

The Patient Satisfaction Survey 2012 recently launched by Singapore’s Ministry of Health (MOH) revealed the patients’ expectation to see improvement in better coordination of care and transfer of information among the health-care institutions.

The MOH said it will continue to work on ensuring the patients experience seamless transfer from acute hospitals to community care facilities, while the National Electronic Health Records will help enhance the flow of patients’ medical records across both public and selected private sector entities.

Also, the Survey showed the patients’ dissatisfaction over the waiting times at health care institutions.

The MOH has tried to improve this area through its Community Health Assist Scheme launched in January to allow more patients to seek subsidised medical treatment with General Practitioners near their homes.

The majority of public hospitals and polyclinics have received an increase in service satisfaction levels compared to two years ago, said the Survey.

Among the hospitals, Khoo Tech Puat Hospital achieved the best results at 83 per cent, followed by Alexandra Hospital at 79 per cent, and Tan Tock Seng Hospital at 77 per cent, said the MOH.

Singapore General Hospital made the largest improvement of seven percentage points to score 74 per cent.

Singaporean patients were particularly satisfied with the performance of hospitals’ Specialist Outpatient Clinics, according to the MOH

Clinics at six out of seven hospitals registered improvements in the level of service rendered.

Polyclinics continued to improve on their previous scores with the overall satisfaction levels for the National Healthcare Group Polyclinics going up by two percentage points to 82 per cent and SingHealth polyclinics also up by two percentage points to 77 per cent.

Clementi Polyclinic (89 per cent), Jurong Polyclinic (87 per cent) and Hougang Polyclinic (86 per cent) achieved the best results among the polyclinics this year.

Tan Tock Seng Hospital is tops when it comes to service at Specialist Outpatient Clinics, moving up from third spot on 2010.

The Patient Satisfaction Survey 2012 was commissioned by the Ministry of Health and carried out by an independent survey company, with more than 12,000 patients took part in the survey from June to September 2012.
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