Measuring the public value of e-government: a case study from Sri Lanka

This paper aims to present a case study on the public value of the e-Sri Lanka program Four major dimensions of public value creation through e-government including the delivery of public services the achievement of outcomes the development of trust and the effectiveness of public organizations are considered in evaluating the performance of the e-Sri Lanka program The progress of e-Sri Lanka program is evaluated and the potential areas for improvement in the development of e-government in Sri Lanka are identified Design/methodology/approach - Existing methodologies for evaluating the public value of e-government have been critically analyzed The need for extending existing methodologies for better assessing the performance of e-government is discussed Consequently an extended conceptual framework is developed for evaluating the public value of e-government Various national survey data in Sri Lanka on e-government development are used for conducting the empirical analysis on the performance of the

 Favorite