E-government application: an integrated model on G2C adoption of online tax

The purpose of this paper is to investigate the factors influencing citizens intention to use e-filing in the Malaysian context Design/methodology/approach - The study used quantitative approach methodology In total 500 self-administered questionnaires were distributed and 411 were found usable for data analysis 14 hypotheses were formulated and tested Findings - Perceived ease of use and perceived usefulness trust of the government image compatibility and service quality are found to be significant predictors of citizens intention to use e-filing Originality/value - An integrated research model of online tax adoption was developed by integrating the technology acceptance model TAM diffusion of innovation DOI perceived characteristics of innovating PCI web trust and perceived risk web service quality and political self-efficacy dimensions

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