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Singapore: Beyond Information Sharing - The New e-Government Data Portals
Source: egovmonitor.com
Source Date: Wednesday, August 31, 2011
Focus: Knowledge Management in Government
Country: Singapore
Created: Sep 06, 2011

James Kang, from Infocomm Development Authority of Singapore, reveals how Singapore’s e-Government Masterplan 2011 - 2015 is building common platforms to unite citizens, businesses and the public service.

Like the rest of the world, Singapore is standing at the forefront of the new technology frontier. According to the Infocomm Development Authority of Singapore (IDA), Singapore’s mobile penetration rate is now 144%, meaning that many Singaporeans carry more than one mobile phone. Household broadband penetration rates are also at a record high of 82%.

Increasingly, Singaporeans are living and breathing technology as part of their daily lives. To keep pace with this trend, Singapore’s e-government is also evolving with this digital revolution.

eGov2015: The Strategy

Singapore’s e-Government Masterplan for 2011-2015 (also known as eGov2015) represents the next phase of e-government development. It aims to re-structure its ICT systems to build a more collaborative government that connects the government, private sector and the people. With this goal in mind, eGov2015 has three key strategies to bring Singapore to the next frontier of e-government.

Firstly, eGov2015 seeks to co-create new e-services by empowering citizens and businesses to collaborate with the government. One of the core missions of e-government is to deliver public services as efficiently as possible. Government transactions should be conveniently accessed, and accurately processed. eGov2015 will work with citizens and businesses to create new e-services that leverage on emerging technology trends. By adapting these trends to the needs of Singapore citizens and businesses, we can provide more convenient e-services for users.

Secondly, this masterplan will invite citizens to connect actively with the government. With the growing use of the Internet and social media, government agencies are promoting the exchange of information and ideas between citizens, businesses and themselves. eGov2015 will provide more convenient platforms for people to communicate effectively with the government, through the use of online portals and websites as well as social media such as Facebook and Twitter,etc.

Thirdly, eGov2015 will catalyse whole-of-government transformation. While previous e-government initiatives have introduced government e-services for individual agencies, there is a strong need to unite government services, and promote inter-agency communication and collaboration.

For instance, the government is investing in a private cloud, G-Cloud, to provide a secure environment for government agencies to develop applications and services on a pay-per-use scheme. This is expected to significantly reduce the time and cost taken to develop applications, and enable inter-agency communication on related projects.

The Future of e-Government Data Services

One of the key features of eGov2015 is the creation of a centralised data portal. By tapping on public sector data, the Singapore Government has developed a new platform known as data.gov.sg - an online portal which consolidates over 6,000 government datasets into a single online catalogue. With just a click of a button, users can locate information with ease and even make informed suggestions and improvements for future policies thus creating opportunities for the Government to collaborate with the people and private sector to co-create new e-services and approaches to service delivery.

Apart from providing existing government data, the portal also facilitates research, analysis and the innovative development of applications and services by the private sector.

In addition, data.gov.sg provides a convenient list of applications developed using public sector data, such as iHealth SG which provides a comprehensive guide to all healthcare facilities in Singapore and iTraffic@SG which features all the latest traffic news. Developers are also invited to submit their own applications on the site.

With the emergence of new infocomm technologies, eGov2015 is developing towards its goal of a more collaborative government. With the eGov2015 Masterplan, Singapore’s future government will be more connected to the people, co-creating new e-services with them to deliver the best possible public services.
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