Hong Kong government has launched a ‘personalised and integrated’
e-government service delivery platform – the latest move of Office of
the Government Chief Information Officer to provide more citizen-centric
services to residents and visitors.
Kenneth Cheng, Assistant Government Chief Information Officer
(E-government Service Delivery), reveals to FutureGov that users of
MyGovHK (www.gov.hk/mygovhk) can link their existing personal accounts
for government services with their MyGovHK account to gain access to all
those services with a single user name and password.
For example, users will be able to register for outbound travel
information provided by the Immigration Department, receive electronic
demands for rates and government rent and link up their existing eTAX
accounts on MyGovHK.
Due to issues including privacy and legacy, users of Hong Kong
Government’s services traditionally had to access web sites of
individual departments for e-government services.
MyGovHK users are also able to customise their web page, adding
shortcuts to access their most frequently used services. In addition,
they are allowed o choose colour and logo, as well as set preferences
for public information retrieval. Functions such as “My Messages”, “My
Calendar”, and “My To-do List” allow more integrated and intuitive
interactions with the government.
Cheng says information from different departments are synchronised
onto the MyGovHK web site.
Integrated government services portal with single sign-on is not in
the region: e-government service users have been using “SingPass” for
all government services for a long time. However, integrating services
from different departments has not been an easy endeavour for
Joey Lam, Deputy Government Chief Information Officer (Policy and
Customer Service), says the launch of MyGovHK marked another significant
step in the development of citizen-centric e-government services.
The government revamped its one-stop portal, GovHK, in March, to make
it more goal-oriented for users.
Plans for the autumn launch of MyGovHK were announced then.
GovHK was made available in 2007 after an outsourced government
portal had been terminated
Currently, GovHK receives 64,000 visits on a daily basis.
According to Lam, more online services, including online library,
e-water bills and clinical service applications, will be integrated into
MyGovHK in phases over the next two years. They government also plans
to introduce more personalised functions in 2011, including ‘My Road’,
‘My RSS Feed’, and form pre-filling.
The Government will launch a new account-based service delivery
platform – MyGovHK (www.gov.hk/mygovhk) – next Monday (December 6) to
provide the public with personalised and integrated online access to
government information and services.
As his peers across the region, Cheng believes the next step will be
to enhance e-engagement.
“The government will not issue an e-engagement policy, because
otherwise people will start asking for guidelines and turn it into a
compliance issue, which defeats the purpose of e-engagement,” he says.
“Nevertheless, we will continue to promote e-engagement through
different channels and set a good example with our portal for other
departments to follow.”