Come 15 November 2010, the Immigration & Checkpoints
Authority (ICA) will launch the iEnquiry, a one-stop online enquiry
system that allows applicants to check the application status for ICA
services any time of the day.
iEnquiry is the answer to your question!
Currently, there is no single point of enquiry for the various types
of immigration facilities and those who submit an application for
immigration services can only enquire about the status of their
application via the same application portal.
For example, a Singaporean who submits an application for a passport
via the Application for Passport Online Electronic System (APPLES) can
enquire the status of his application with the APPLES’ enquiry function.
Similarly, those who submit applications over the counter at the ICA
Building or by post will only be able to check the status of their
applications either by calling the ICA hotline or enquiring through the
ICA feedback channel.
With the introduction of iEnquiry, an applicant or a local sponsor
will be able to check on the application status for immigration
facilities without having to call or email ICA, or access the same
application portal to make an enquiry.
The iEnquiry system can be accessed online and can be used with or without a SingPass.
A person who accesses the system with a SingPass will be able to view
all the ICA applications he has made or sponsored. For those without a
SingPass, the authentication of identity is done through a set of
identifiers (eg. Foreign Identification Number and Date of Birth) before
they can view their application status or an application that they
Surf no further with iEnquiry
Besides checking on the application status for the different
immigration services, iEnquiry has also subsumed the functions of iCheck
and VERIFI – the two online tools which are used to verify the validity
of identity cards and immigration passes respectively.
The existing iCHECK and VERIFI tools will be available through the
same portal as an added convenience to the user, so there is no need to
separately access the different systems.
Benefits of iEnquiry
iEnquiry is designed to create a fuss-free experience for users. It
also enables users to better manage their time by performing the checks
themselves in a few simple steps online anytime, anywhere.
The verification measures via a SingPass or identifiers aim to
preserve the confidentiality of the application and the persons
associated with the application.
Check out the ICA website at http://www.ica.gov.sg for more information on iEnquiry.