HA NOI — A survey released yesterday showed that a
large number of people still believed administrative procedures required
too much paperwork (67 per cent) and that personal connections played a
large part in completing procedures (73 per cent).
half of respondents said they found land-use rights related procedures
the most annoying, said Jairo Acuna-Alfaro, UNDP policy advisor on
public administration reform and anti-corruption.
online survey, conducted by the UN Development Programme (UNDP) and
online newspaper VietNamNet from June 8 to September 15, received
nearly 1,500 valid responses from 63 provinces nationwide.
shared their experiences in dealing with public administration and made
suggestions related to administrative procedures for the next phase of
public administration reform.
of the responses received came from centrally managed cities because of
the nature of an online survey which required access to the internet
and computers, Acuna-Alfaro said.
60 per cent of participants suggested that the top priority for the
next phase should focus on simplifying administrative procedures to make
them transparent, concise and user-friendly. The second priority was to
continue to reform and improve the quality of civil servants after the
survey showed that half of the respondents believed civil servants were
not competent enough.
survey also suggested a one per cent increase in completing procedures
within the stated deadlines, improving the competence and attitude of
civil servants and providing clear information about the procedures
would increase the satisfaction of citizens in dealing with the public
administrative system by 28, 23 and 18 per cent, respectively.
is the first time such a survey has been carried out in Viet Nam. The
results are encouraging and they confirm that citizens are very eager to
participate in public administration reform," said Acuna-Alfaro.
hope that the information will prove helpful to policy-makers and the
Government as the public administration reform master programme for
2011-20 is formulated," he said.
said the UNDP wished to conduct this type of survey on an annual basis,
but said that it would require further co-operation with Government
voice is very important when it comes to public administration reform
and we welcome any survey coming in from different channels," said the
Home Affairs Ministry's Administrative Reform Department director, Dinh
He said the
survey's results would be used as a reference during the process to
adjust the objectives of the master plan for the next 10 years.
public administration reform process started in Viet Nam 10 years ago.
Ministries and Government agencies have reported to having reviewed
5,500 administrative procedures, and proposed to eliminate 453, replace
288 and amend 3,749. — VNS