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Public Administration News  
Indian Online Complaint Register System by PWD
Source: egovonline.net
Source Date: Tuesday, July 13, 2010
Focus: Electronic and Mobile Government
Country: India
Created: Jul 18, 2010

An online complaint registering system will be set up in the State to expedite execution of public works. The permanent mechanism for the public to register complaints about damaged/potholed roads would hereafter function from 9 a.m. to 7 p.m.

The helpline ‘18004257771' would be beefed up by adding six lines and the staff manning the system would work in two shifts. The response of engineers to handling the complaints would be assessed. Individual engineers would be graded on the basis of the results achieved in the delivery/rollout of the required service.

The time-to-action and the efficiency with which the repair work is executed would come up for scrutiny while deciding on the grade of an engineer. The Web-based application for monitoring of the works will come into being by August-end.
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