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Indian Government Set to Popularise e-Governance at RTOs
Source: egovonline.net
Source Date: Thursday, April 15, 2010
Focus: Electronic and Mobile Government, ICT for MDGs, Knowledge Management in Government, Citizen Engagement, Institution and HR Management
Country: India
Created: Apr 19, 2010

A visit to any Regional Transport Office (RTO) in the city is an indicator of how government-to-citizen (G2C) interfaces work. While the frustrating, long queues and short-staffed counters were supposed to be addressed by e-Governance initiatives, such hopes largely remain on paper.

Not many of those visiting the RTOs even seem to be aware of the Transport Department's e-Services portal — http://transport.tn.nic.in/transport/ — which has been active for almost to two years. Various forms can be downloaded for free from the portal. One can also fix up an appointment with the Regional Transport Officer to get a license instead of waiting in long queues or use it to send in grievances.
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