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UAE: 82pc Customers Satisfied With Dubai.ae
Source: khaleejtimes.com
Source Date: Sunday, October 23, 2011
Focus: Citizen Engagement
Country: United Arab Emirates
Created: Oct 24, 2011

Dubai eGovernment Department revealed 82 percent customer satisfaction rate from over 1000 respondents, for an ongoing Dubai.ae survey that started in early October 2011 and will continue till the end of the year.

The department is seeking to benefit from an analysis of the eSurvey with the aim of making Dubai.ae – the official portal of Dubai Government even more customer-focused as part of its ‘Customer First’ strategy.

Ahmed Bin Humaidan, Director General of Dubai eGovernment, expressed his happiness with the widespread participation and said the response highlights the continuing transparency in the relationship between the government and those whom it serves, thereby enabling the government to focus on key strategic areas that affect people’s lives while on the eTransformation journey.

Giving some preliminary details of the survey, Bin Humaidan said: “So far, over 1000 respondents have taken part, with at least 60pc from the government sector. Over 50 pc of the respondents visited Dubai.ae at least once a week. Our preliminary results show an overall satisfaction rate of over 82pc which indicates that a majority of our customers are satisfied with Dubai.ae – the official portal of Dubai Government.”

“Even as we encourage even more people to take part, I can assure you that the final results of the survey will bolster the participation of the public in improving the quality of our services. For our part, we remain committed to developing services and innovating electronic channels through which these services are provided with the aim of ensuring the highest levels of customer satisfaction among citizens, residents, businesses and visitors,” Bin Humaidan affirmed.

“Dubai eGovernment seeks to ease the life of all sections of society in Dubai and has classified over 2,000 eServices on Dubai.ae. These eServices are provided by more than 30 government entities in Dubai and are the result of our continuing eTransformation journey, which was initiated His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai,” he added.

He announced that the eSurvey will remain open till the end of 2011 with iPhones being randomly given to lucky respondents. Those interested in taking part can click on the banner link on Dubai.ae.

Dubai.ae is the official portal of Dubai Government and offers over 2,000 eServices through a diverse and efficient web platform, while also highlighting eTransformation initiatives in Dubai.

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