Recent statistics announced by
Dubai eGovernment reveal that there has been a 60 per cent increase in
amounts collected through Dubai eGovernment’s ePay payment gateway in
the first half of 2010, compared to the corresponding period last year.
ePay enables customers to electronically pay their bills and settle
dues for various government services, in a safe and secure manner.
the first six months of 2010, a total of AED 1.1 billion – through
835,000 transactions – was collected through ePay on behalf of all the
participating Dubai government departments. During the corresponding
period last year, a total of AED 700 million was collected through
712,000 transactions, reflecting an increase of AED 400 million, even
though the number of government departments involved remained fixed at
22 during the two periods. The Roads & Transport Authority (RTA),
Dubai Electricity and Water Authority (DEWA) and Dubai Customs were the
top three departments respectively in terms of the number of
Ahmed Bin Humaidan, Director
General of Dubai eGovernment said: “These results clearly indicate the
favourable pace of eTransformation in Dubai and also reflect both the
increasing adoption of ePay as a preferred mode of payment to complete
government transactions and the trust shown by customers with regards
to the efficiency and safety of ePay, despite the ramifications of the
global financial crisis”.
“This service allows both
corporate and individual customers to complete ePayment for government
services in three ways - credit cards, e-dirham and direct debit from
the customer’s account in participating banks. It is worth noting that
the use of the direct debit option grew from 13,000 transactions in the
first half of 2009 to 23,000 transactions in the same period this
year”, he added.
“All government departments need certain
electronic frameworks and infrastructures to offer electronic services
that are reliable, secure and of high quality, if they intend to
maximise the use of their innovative service channels by customers. In
line with this, Dubai eGovernment strives to offer the required
infrastructure and support in the form of eServices to enable various
government departments to offer a range of electronic services to the
public and facilitate creativity and excellence in specific areas”,
concluded Bin Humaidan.
Bin Humaidan pointed out that
ePay is part of Dubai eGovernment’s initiative to offer government
eServices through innovative channels and to present the public and the
business community a secure, cost and time-efficient mechanism to pay
their bills and dues to various government departments without the need
to personally visit banks or the departments concerned. He also noted
that Dubai eGovernment provides ePay services through many channels
including the Internet, touch screens, interactive voice response
systems and mPay, which has been designed as an emergency service,
particularly for urgent processes.