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South Africa: SAPS Uses Social Media to Monitor Service Delivery
Source: www.sanews.gov.za
Source Date: Thursday, November 09, 2017
Focus: Citizen Engagement, Internet Governance
Country: South Africa
Created: Nov 09, 2017

In a video that has been shared on social media, Constable LC Phaswane can be seen on the phone, dealing with personal matters, while ignoring people waiting to be helped.
“I can confirm that disciplinary processes have been initiated and this must serve as a warning to other rotten potatoes. We will not tolerate rogue elements within our ranks. We must name and shame them,” said Minister Mbalula.
The Minister hopes the #MyPoliceStation campaign will go a long way to strengthen the partnership between police and communities.
Minister Mbalula, who has over one million followers on the social media network Twitter, has instructed all SAPS generals in different provinces to respond to these complaints and take them seriously.
However, the Minister also warned people not use this campaign to report old cases or hoax cases.
"People must report genuine cases, as scarce resources will be used to resolve these complaints. Therefore, people must not abuse this campaign by reporting false or hoax cases. We need accurate information, the address of incident, police station, town and province to optimally respond.”
Minister Mbalula said the campaign does not replace a police station but allows the public to inform him about service delivery failures of specific police stations.
“Cases get reported at the police station. When you experience bad service, report the police officer, the police station and the province.”
This campaign is meant to put people first as Batho Pele government principle demands from all civil servants. 

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