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South Africa: Home Affairs Bulleting to Update Cape Clients
Source: www.sanews.gov.za
Source Date: Thursday, December 22, 2016
Focus: Electronic and Mobile Government, ICT for MDGs, Knowledge Management in Government, Internet Governance
Country: South Africa
Created: Dec 22, 2016

“Likewise at this time of the year, our offices experience huge volumes. Inevitably people prefer to use the offices that they are familiar with and are not informed of the waiting times when making their selection,” the department said.

With the Home Affairs bulletin clients will be kept informed of offices that are experiencing high volumes and can then exercise their discretion as to which of offices in the Cape Metro area to visit for the most efficient experience possible at any given time.

According to the department, the morning bulletin will give clients an update on the system functionality and client volumes, while the afternoon report is intended to alert clients on approximate waiting times in the queues.

In addition, the updates will be available on the department’s website www.dha.gov.za through a ticker tape platform.

“The success of this initiative in the Cape Metro will chart a way for the national rollout in all Metros where partnerships with media partners will be developed in pursuit of a better service for our clients,” said Home Affairs Deputy Minister Fatima Chohan. 

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