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South Africa: SARS Officially Opens State-of-the-art George Branch
Source: www.sanews.gov.za
Source Date: Monday, December 19, 2016
Focus: Electronic and Mobile Government
Country: South Africa
Created: Dec 19, 2016

Commissioner Moyane said the revenue service is committed to delivering excellent service to taxpayers.
“SARS is wholeheartedly committed to expanding our service footprint throughout the country. Our goal is to make it as easy and convenient as possible for taxpayers to interact with us. We are committed to ensuring that our branches are more taxpayer-centric and modern, giving taxpayers a pleasant experience,” he said.
The George office is the prototype for future braches. The office sports the newly introduced eDNA taxpayer verification system which assists in safeguarding taxpayer information and preventing fraud.
The eDNA system validates taxpayer identity against information on the Department of Home Affairs databases using both the ID number and biometrics (fingerprints) of the taxpayer.
The branch is the first to launch digital signage which displays posters, notices and signs that provide real-time information to taxpayers while they wait.
There are also dedicated small business desks aimed at servicing the small business sector.
Information packs of small business material as well as specialised service will be offered at the small business desks, providing a one-stop shop for those with small business queries.
Small business queries such as business registrations, requests for tax clearance certificates and general business tax issues will be dealt with at these desks.
The vision of the revenue service is to have a self-service area where taxpayers can use SARS equipment while be advised by SARS staff.
In addition to the opening of the branch, SARS has also deployed 15 mobile tax units to service remote areas of South Africa.
Since opening its doors on 27 June 2016, the George branch has assisted 36 356 taxpayers. Approximately 16 000 of these taxpayers visited the branch to file their income tax returns. 

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