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South Africa: Innovation Needed to Deliver Services
Source: Google Alert - Public Service Africa
Source Date: Friday, August 22, 2014
Focus: Institution and HR Management
Country: South Africa
Created: Aug 22, 2014

"Innovation enables us to stretch ourselves, and to think beyond the borders of our mandates to find integrated innovative solutions - be they prototypes, processes, improving management systems, better organisational structures, ICT and non-ICT gadgets," said the Minister.
He said the conference, under the theme "Building an innovative state machinery for maximised service delivery impact", was aimed at helping government serve its citizens with diligence and interrogate the challenges standing in the way of excellence.
Currently, the public service machinery employs about 1.3 million people around the country.
Minister Chabane said embracing innovation would help the public service to do away with old and often less effective practices.
"Around the world, other governments are leveraging ICT to excel in service delivery. While we understand that ICT is complex and diverse, its potential must be fully utilized and mainstreamed as a tool to build, empower and benefit the country," he said.
Science and Technology Minister Naledi Pandor said public servants needed to be challenged into believing in analytical thinking to break the barriers of innovation.
The Minister also said that performance agreements of all public servants also needed to be altered to include an aspect of innovation as a new area of delivery.
"... What we think of service needs to change... I often look at our performance agreements and what they have in them. I think it is only the performance agreement of the Director-General of Science and Technology that has a requirement for innovation," she said.
Minister Pandor said some public servants often blocked innovation in fear that they would lose their jobs. She gave an example of how the most frequently asked question when she was the Minister for Home Affairs, was how the introduction of smart ID cards would affect people's jobs.

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