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South Africa: Public Service and Administration Minister and Deputy Minister Visit the Center for Public Service Innovation
Source: www.dpsa.gov.za
Source Date: Monday, June 09, 2014
Focus: Electronic and Mobile Government, ICT for MDGs, Knowledge Management in Government, Citizen Engagement, Institution and HR Management, Internet Governance
Country: South Africa
Created: Jun 09, 2014

Following a briefing by the CEO of CPSI Ms Thuli Radebe, on the mandate and activities of the organisation, Minister Chabane conveyed intentions in executing Government’s mandate, as articulated by the President in his inauguration speech. He emphasised the critical role that the CPSI should play in addressing the very well-known service delivery challenges and providing “out-of-the-box thinking to find sustainable innovative solutions”. He acknowledged the need for the organisation to continue building in-hose capacity. He also stressed the importance of the Portfolio Institutions addressing their internal inefficiencies in order to be exemplary to the rest of the public service. In particular, Minister Chabane emphasised the role of the MPSA to ensure a productive public service where staff are motivated, supported, focussed and working efficiently and effectively. The CPSI has a key responsibility within the MPSA to support the fulfil¬ment of this mandate.

Minister Chabane committed to identifying and eliminate those projects and programmes in the Portfolio that do not clearly and substantially support the mandate and to strengthen those that do. He expects the Portfolio Institutions to collaborate closely to deliver on the commitments of the new Administration. He emphasized the urgent need to identify five areas within the state machinery with direct impact on service delivery that, if tackled, would result in a positive ex¬perience for citizens and change the perceptions on the public service.

The Deputy Minister Dlodlo, in her response, described it as an “AHA moment” in terms of the clear direction given and the support promised by the Minister. It was a very assuring moment for her as some of the observations made by the Minister affirmed the discussions that had taken place between her and the CPSI team. More affirming was the Minis¬ter’s genuine and clear articulation of the roadmap going forward.

Following the briefing, Minister Chabane spent time going through the CPSI’s Multi-media Innovation Centre where he was briefed on its strategic role and offerings for service delivery impact. Most appreciated was Minister making the time to meet the rest of the staff in their offices.

The CEO of CPSI expressed how she and the team were humbled by the Minister and Deputy Minister’s visit and the positive engagement.

He parted with the words, “I now know where your offices are. When I pass by, I will stop to make myself a cup of tea, whilst you continue with your work.”
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