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South Africa: How Digital Innovation Is Transforming the Banking Sector
Source: Google Alert
Source Date: Thursday, September 12, 2013
Focus: Knowledge Management in Government, Citizen Engagement
Country: South Africa
Created: Sep 12, 2013

Addressing the Johannesburg audience, Jordaan spoke personally on the topic, sharing stories from FNB and how some of their most innovative ideas came about.
Ideas drive development, growth
A firm believer that "no-one is smarter than everyone," Jordaan shared how he has fostered a company culture which encourages employees from all levels in the corporate hierarchy, from the top level of management right down to ground level, to come forward with their ideas. According to Jordaan, innovation heroes aren't the ones who develop the ideas; they are the guys who navigate corporate bureaucracy to take ideas to reality, stating, "If you don't have a culture that recognises that leadership doesn't know everything, you cannot innovate." It is through this leadership style, that has led FNB to revolutionary ideas such as free slow lounge access, iPad deals and eBucks rewards.
More than 400 people attended the session, making it the biggest audience to date. Jordaan, the man who revolutionised digital consumer relations in the South African banking sector, reiterated his down-to-earth nature by speaking openly and passionately.
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