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Ghana: MTN Launches 'Private Branch Exchange' for Organisations |
| Source: |
The Chronicle |
| Source Date: |
Friday, July 06, 2012 |
| Focus: |
Knowledge Management in Government
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| Country: |
Ghana |
| Created: |
Jul 09, 2012 |
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MTN Business has added to its portfolio of enterprise solutions a service dubbed "MTN Hosted Private Branch Exchange" (MTN Hosted- PBX) also known as PABX- Private Automated Branch Exchange. These are office extension lines which aid inter-communications within organizations nationally.
This new service has state-of-the-art features such as three-party conferencing, call center, and so much more.Organisations can now have the opportunity to focus on their core business while MTN manages its extension lines for its employees without having to invest in full blown PBX infrastructure.
The PBX system will be hosted in the MTN Data Centre and enterprises can access the full functionality through the MTN network infrastructure. Customers require compatible desk phones to access the service and will therefore spend significantly less on phone systems.
The General Manager in charge of MTN Business, Mr. Eric Nsarkoh said "With MTN Hosted PBX, businesses no longer need to worry about the significant cost of managing and maintaining in-house communications systems.
They can focus on their core business and MTN will deliver the needed communications solutions. With state-of-the-art features, this solution gives businesses greater power and productivity."
The PBX technology is based on a scaled down version of the Public Telephony Switch technology with extra features built in for organizations. It has other functions such as call transfer, call forwarding, call waiting, call conferencing, 3-way calling, and speed-dial and caller identification.
It also has advanced calling features such as ACD (Automatic Call Distribution) for call centers, integrated auto attendant, virtual receptionist, intelligent call routing and call queue management.
With MTN hosted PBX system, customers have the flexibility of expanding to add on more features and the number of extension lines as required. The MTN Hosted PBX system attracts rentalcharges which are typically monthly subscriptions.
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Ghana: MTN Launches 'Private Branch Exchange' for Organisations MTN Business has added to its portfolio of enterprise solutions a service dubbed MTN Hosted Private Branch Exchange MTN Hosted- PBX also known as PABX- Private Automated Branch Exchange These are office extension lines which aid inter-communications within organizations nationally
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