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South Africa: Call Centre Helps Small Business
Source: BuaNews
Source Date: Thursday, June 07, 2012
Focus: Electronic and Mobile Government, Internet Governance
Country: South Africa
Created: Jun 07, 2012

The Hotline was established by Trade and Industry Minister Rob Davies in September 2009 to ensure that late payments to small business were kept to a minimum and SMME's liquidity was not negatively affected.

Davies told Parliament last week that National Treasury had issued practice notes to all national and provincial departments, including the State-Owned Enterprises, (SOEs) on the requirement of 30 days payment to SMMEs in accordance with Treasury regulations with a view to address cash flow challenges faced by small enterprises.

Since its formation, the Hotline has taken up 7 109 late payment queries with public sector institutions on behalf of SMMEs and, of these, 5 155 have been successfully resolved.

In the two-and-a-half years the Hotline had been operational it had identified common challenges, faced by both SMMEs and public sector institutions, which lead to late payments.
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