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Public Administration News  
Deloitte Partnership with Centre for Public Sector Innovation
Source: Deloitte Consulting Home Page
Source Date: Tuesday, October 25, 2011
Focus: Knowledge Management in Government, Institution and HR Management
Country: South Africa
Created: Oct 25, 2011

Bill Eggers’ presentation addressed the real-life challenges of executing in the public sector and how to understand and avoid the common pitfalls that trip up public-sector leaders during the journey from idea to results. At a time of unprecedented challenges, Eggers shared abundant examples and hands-on advice to make government work better. From the successful implementation of London’s congestion pricing program to the U.S. Government’s response to hurricane Katrina, major governments worldwide are characterized and remembered for their successes and failures. His book “If We Can Put a Man on the Moon: Getting Big Things Done in Government” explores 75 major public sector initiatives since World War II and compares the actions that led to triumphs with those that led to disappointment.


Mike Vincent, a Deloitte South Africa Director from the Strategy and Innovation practice, presented on “10 Lessons from the Future” a powerful audio-visual presentation which was a roller-coaster ride from the culture of the sixties and seventies - and the attitudes, products and companies it spawned – to the potential scenarios of 2020 and beyond. The presentation dealt with what could we have learnt about the future back then? Why did we miss some of the most important new developments such as the personal computer and the impact of the mobile phone? And learning from perfect hindsight, what can we realistically expect to hit us in the future? Which will be the winning and losing industries? What will be the winning nations? What lessons can we learn from this future that we can apply to our business thinking today? At the end, the presentation he concluded that “In this warp-speed world it is no longer sufficient to learn from experience – we must learn to learn from the future!”


Anele Mtshemla, a Deloitte South Africa Director responsible for growth in the Public Sector, presented on the Government Performance Map which showcases Deloitte’s methodology on implementing performance improvements in the Public Sector and how government departments and agencies are poised to deliver more effective programs and achieve greater returns from their available resources. The Government Performance Map™ was built to address these issues and link potential improvement initiatives and government performance in the key areas of policy objectives, program delivery, operating efficiency, and asset efficiency. Mtshemla touched on some local examples where he pulled information from the latest AG report on provinces, which showed some of the areas of weakness in the provinces e.g. Service delivery in departments such as health and education. The audience had to vote and send responses based on questions posed. In response to one of the questions asked 77% of delegates indicated that they thought the Government Performance Map would help them deliver on their Department's mandate.


The CPSI Conference proved the public sector is taking steps to move beyond conceptualisation and deliberation, to getting things done and taking real action in response to identified service delivery challenges.  Deloitte in partnership with the CPSI is ready to support Public Sector Leaders and Managers in making a positive impact in their Departments and Institutions by providing the much needed content and solutions to make service delivery possible.


Deloitte is a multi-disciplinary professional services organisation that offers services in Management Consulting, Financial Advisory, Risk Advisory, Tax, Legal and Audit.  The Management Consulting offerings are focused on 4 core areas as follows:


Strategy and Innovation


With over 150 local practitioners, Strategy & Innovation (S&I) has a dominant position in the Southern African market, as part of the global Deloitte organisation.  The S&I practice supports the strategic agenda of our clients in the key domains of:



         Business improvement and process optimisation

         Capital projects

         Business model design and restructure

         Our unique strategic planning approach and capability allows executive teams to understand the future and create growth and aspirational viewpoints about the possibility in their markets and organisations


Human Capital


Deloitte Human Capital is recognised as the largest broad-based human capital business in South Africa, assisting clients to capitalise on their most critical asset – their people.  Human Capital provides broad-based, multi-disciplinary people solutions, integrated across our client’s full value chain. 


Human Capital offers strategic Human Capital Solutions that drive bottom line benefits.  These include:


         Organisational Change

         Talent Management

         Role Definition, Remuneration

         HR Service Delivery

         HR Analytics




The Technology practice has over 220 practitioners in South Africa. We are recognised for our “business led, technology enabled” approach.  Our services include:


         IT strategy & enterprise architecture

         IT transformation

         Package evaluation & selection

         Programme & project management

         Business performance improvement

         Solution architecture, system implementation & integration

         Enterprise information management & analytics

         IT platforms/ infrastructure

         ERP business systems: SAP

         ORACLE solutions & services

         Application management services

         IT operations services

         Flexible resource management


Business Process Solutions


Deloitte Business Process Solutions (BPS) provides niche outsourcing and shared services solutions, and our focus is higher up in the value chain.  You can expect superior outsourcing assistance in:


         Recruitment outsourcing

         Financial and accounting outsourcing

         Payroll outsourcing

         Learning and skills development outsourcing

         Deloitte real estate outsourcing

         Project management outsourcing



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