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Why San Francisco Today Is Like Every City Tomorrow
Source Date: Tuesday, October 08, 2013
Focus: Electronic and Mobile Government, Knowledge Management in Government
Created: Oct 08, 2013

Silicon Valley Internet startups aren't always in the bits business. Sometimes there are atoms involved. Some of the most innovative new web- or mobile-based services have a physical aspect involving real-world goods, delivery or rental.

Silicon Valley itself is mostly made up of suburban towns sandwiched between two medium-size cities -- San Francisco to the north and San Jose to the south.

When a certain kind of startup needs to test its idea in the real world, both to further develop the concept and also to impress its Silicon Valley investors, the test usually rolls out first in San Francisco, and often one or two other major U.S. cities as well. As a result of this concentrated range of experimental services, San Francisco residents live in an alternate universe where they can go online and do things that most of us can't do -- yet.

All of the companies that test their services intend to roll out nationally or internationally, and many of them do. For example, TaskRabbit is a former startup that lets you hire people to do odd jobs and run errands for you. It started in Boston and ran for two years on limited venture funding. But two years later, the founders moved the operation to Silicon Valley and launched the service in San Francisco. They got additional funding, and now they're in every major city in the country.

That's an ideal scenario for all of the services I'm going to tell you about below.

But sometimes experiments fail. A heavily venture-backed company called Artify.it, billed as the "Netflix for art," tested in San Francisco the concept of renting works of art. The idea was -- why buy art, then be stuck with the same pieces. By renting, you could switch it once in a while. Well, the concept failed and the company folded in June.

San Francisco is the make-or-break city for a large number of experimental services.

Why San Francisco?

San Francisco is an ideal location for testing startup concepts for several reasons. First, it's close to (or part of) Silicon Valley -- just a 36-minute Tesla drive to Sand Hill Road in Palo Alto, where many of the Valley's venture capital firms are headquartered.

Second, San Francisco is densely packed, like Manhattan is. San Jose has a larger population than San Francisco, but it's more spread out like Los Angeles.

Third, San Francisco has a high concentration of upwardly mobile, young urban professionals, the kind of people who are not set in their ways and have disposable income.

Here's a short list of some of the cool new startups that, while in San Francisco today, could be coming to your city tomorrow.

Outbox

Outbox exists to turn your paper snail-mail into email. Here's the crazy part: They actually come to your house and take the paper mail that's in your home mailbox three times a week. Then they scan it and put it online. Why? Because once it's digital, you can search, store and organize it into folders. You can add your mail to a "to-do list" item, so you don't forget to take action on it. You also can get your mail while traveling. Outbox removes your junk mail and recycles it. If you want to get some paper mail, say, wedding invitations or holiday cards, they'll deliver those back to you in a box once a week. The basic service costs $5 a month. Outbox is based in Austin, Texas, and the service is available in Austin and San Francisco only, with more cities to be added later.

InstaCart

Instacart is a low-cost grocery-delivery service that has been available for several months in San Francisco and rolled out only a few weeks ago in Chicago. Instead of having big trucks making the rounds, Instacart farms out the shopping to "Personal Shoppers," who drive in their own cars to Safeway, Whole Foods, Costco or Dominick's grocery stores, buy from your electronic shopping list and deliver it to your house. The basic rate is $3.99 per delivery, but it can go up from there, depending on the order and the store. Instacart intends to roll out to more cities soon.

FlightCar

Flight car is a peer-to-peer car rental service currently limited to travelers at San Francisco International and Boston's Logan International airports. Instead of paying for airport parking while you travel, you can use FlightCar to rent your car to an incoming visitor. It's all arranged on the website. Prices vary, but tend to be far lower than what car rental agencies charge. The car rental comes with valet service, a free car wash and free insurance.

PostMates

Postmates is a delivery service that promises to deliver food or anything you can buy in a store within a city in less than an hour. You use their smartphone app to choose the item, then choose the courier, click a button and your credit card is billed for the delivery. Fees start at $5.99 and are determined by an algorithm that takes into account distance and other factors. The service was launched first in San Francisco, but expanded to Seattle and recently New York City.

Interestingly, it's not just startups using San Francisco as a lab to test future concepts. Huge companies do, too.

Google Shopping Express

Google launched a same-day delivery service in San Francisco called Shopping Express, and this week made it available throughout Silicon Valley and San Jose. Their mobile Android and iOS app enables you to place your order from any of 15 area retailers (which range from grocery stores to toy stores to sporting goods). The charge is $5 per store.

DriveNow

BMW is testing an electric-car sharing service in four German cities, plus San Francisco. The idea is that you can pick up an electric BMW at any of 18 locations in or near San Francisco. When you're done using the car, you leave it at any location; it doesn't have to be returned to the pick-up location. Membership costs $39. Then you pay $12 for the first half hour, then 32 cents a minute after that.

If these San Francisco tested services are any indication, the future looks convenient, flexible, efficient, environmentally friendly and cheap.

(By Mike Elgan)

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