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Effective Delivery of Public Services Key for Poverty Alleviation
Source: http://www.greaterkashmir.com/news/2011/Dec/11/effective-delivery-of-public-services-key-for-poverty-alleviation-cs-73.asp
Source Date: Saturday, December 10, 2011
Focus: Knowledge Management in Government, Institution and HR Management
Country: India
Created: Dec 12, 2011

Chief Secretary Madhav Lal on Saturday said that quality and quantity of service delivery is closely linked to the orientation of the personnel.

 Speaking at a one day orientation workshop of Intensive Training Programme (ITP) under the theme “Training for all” organized by J&K Institute of Management and Public administration and Rural Development here, Lal said, “Effective delivery of public services is the key for poverty alleviation since poor spend considerable time, effort, and money for finding alternative to services which ought to be provided by the government.
The basic premise of the program is the recognition of the link between efficient and effective public administration and poverty reduction.”
Chief Secretary welcomed the initiative by Director General IMPA. “The government has already taken various steps towards capacity building realizing the fact that a lot of pro-poor welfare schemes with huge investment have to be carried in the state that require  well trained personnel. From high ranking official to the lowest level functionary, everyone needs to understand the system so that services are delivered to the targeted beneficiaries in the desired manner.” he added.

 Madhav Lal stated that since quality and quantity of service delivery are closely linked to the orientation of the personnel, as such training to improve functional skills and behavioral attitude was primarily to make the frontline personnel to be task ready, he explained.
Director General IMPA R K Jerath, Deputy Secretary Department of Personnel and Trainings (DoPT-GOI) P S Sareen, Various administrative secretaries, District and departmental Nodal officers, NGO’S and members of the civil society also participated in the one day workshop.
Director General IMPA in his welcome address said that the workshop is part of the massive training programme launched by Government of India in 2009 to impart training to 8 million employees across the country that are at the cutting edge level and the primary purpose is to sensitize them about various aspects that lead to effective public service delivery.
P S Sareen gave a detailed presentation about the progress of the programme and status of ITP in other states and districts.
Dr Reva Sharma, who is the state nodal officer for the scheme gave an overview of the intensive training programme and its status in Jammu and Kashmir.
 During the day detailed deliberations were held on developing a training agenda with Public service-delivery as the central concept. It aimed at Identifying main gaps/constraints in development and implementation of a plan for training for service delivery which is replicable across the state, with Cutting edge employees and their supervisor forming the target group. Valuable suggestions from various officials, NGO’s and members of civil society were welcomed and documented, to be followed upon for the success of the programme.
To develop a replicable model eight (8) sectors have been selected including Health, Revenue, Urban development, Public Health Engineering, Labour, Education and Social welfare. The scheme will be started as a pilot project in two districts namely Srinagar and Kathua. Accordingly, training modules for level of officials belonging to each sector have been identified and prepared for use for training intervention. IMPA will be the state implementing agency for this “Training for all” initiative.
Later in the evening Chief Secretary Madhav Lal in a separate function released the Book titled “Sheep development in temperate regions”, written by former director sheep husbandry J.L Gupta.
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